Location: PHPKode > scripts > Support Tickets Center > zingiri-tickets/osticket/upload/include/client/thankyou.inc.php
<?php
if(!defined('OSTCLIENTINC') || !is_object($ticket)) die('Kwaheri rafiki!'); //Say bye to our friend..

//Please customize the message below to fit your organization speak!
?>
<div>
    <?if($errors['err']) {?>
        <p align="center" id="errormessage"><?=$errors['err']?></p>
    <?}elseif($msg) {?>
        <p align="center" id="infomessage"><?=$msg?></p>
    <?}elseif($warn) {?>
        <p id="warnmessage"><?=$warn?></p>
    <?}?>
</div>
<div style="margin:5px 100px 100px 0;">
    <?=Format::htmlchars($ticket->getName())?>,<br>
    <p>
     Thank you for contacting us.<br>
     A support ticket request has been created and a representative will be getting back to you shortly if necessary.</p>
          
    <?if($cfg->autoRespONNewTicket()){ ?>
    <p>An email with the ticket number has been sent to <b><?=$ticket->getEmail()?></b>.
        You'll need the ticket number along with your email to view status and progress online. 
    </p>
    <p>
     If you wish to send additional comments or information regarding same issue, please follow the instructions on the email.
    </p>
    <?}?>
    <p>Support Team </p>
</div>
<?
unset($_POST); //clear to avoid re-posting on back button??
?>
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