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<a href="index.htm">Overview</a></font></td>
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<a href="configuration.htm">Configuration</a></font></td>
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<a href="css.htm">Email Page Format</a></font></td>
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<p align="center"><b><font size="4" color="#0000FF" face="Verdana">Configuring
the Max Contact System</font></b></p>
<font face="Verdana" size="2">
<p align="left">Max Contact acts just like an email message. There's a
place for the Subject line, the Message, the Email it gets sent to, etc.</p>
<p align="left">But the significant difference from an ordinary email
message is the Nature of Request pull-down menu. When the visitor gets to
the Email Contact form, they see this pull-down field called Nature of
Request. When they select what is the nature of their request, you can
send them an email specific to that Nature of Request.</p>
<p align="left">For example, suppose you setup that Nature of Request
pull-down menu to contain:</p>
<ul>
<li>
<p align="left">About Our Products</li>
<li>
<p align="left">About Our Services</li>
<li>
<p align="left">General Questions and Comments</li>
</ul>
<p align="left">You can send a different email response for each of these
"natures." Here's how:</p>
<p align="left">You setup the pull-down field with the above lines by
creating a text file called sysnature.txt In this
sysnature.txt file, you place one line for each "Nature of
Request." For example, in the above, the sysnature.txt file
might contain:</p>
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td width="23%"><font face="Verdana" size="2">products</font></td>
<td width="77%"><font face="Verdana" size="2">About Our Products</font></td>
</tr>
<tr>
<td width="23%"><font face="Verdana" size="2">services</font></td>
<td width="77%"><font face="Verdana" size="2">About Our Services</font></td>
</tr>
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<td width="23%"><font face="Verdana" size="2">questions</font></td>
<td width="77%"><font face="Verdana" size="2">General Questions and
Comments</font></td>
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<p align="left">Note that there are two parts of the line, which is
tab-delimited. (I.E., there is a TAB character between the two.) The
second is the actual text that gets put in the pull-down field called
Nature of Request. The first is the name of a text file which
contains the actual response to be sent when a visitor chooses that
selection from the pull-down menu. You can create as many Nature of
Requests as you like.</p>
<p align="left">Let's look at one of these response text files, say the
products text file. It would be named products.txt and might contain the
following:</p>
<dl>
<dd>
<p align="left">Subject:[NAME] -- Thank you for contacting Max
Widgets, Inc.<br>
<br>
Thank you for your interest in the products provided by Max Widgets.<br>
<br>
Your request is important to us, and we will reply as soon as
possible.<br>
<br>
Thanks again,<br>
<br>
Your Name<br>
www.yourdomain.com<br>
<br>
Your Signature Information</dd>
</dl>
<p align="left"> Of course, you can make this text file contain
whatever you like. If the Nature of Request is, for example, More
Information About Widgets, you could make a text file many pages long, all
about your spectacular widgets.</p>
<p align="left">Note the [NAME] tag. This gets filled in with the contents
of the Name field from the form, so you can personalize the response
email.</p>
<p align="left">This becomes a little clearer when we consider the <b>other
email</b> that gets sent when a visitor fills out the form, and presses
Send Email Message.</p>
<p align="left">There's another email? Yes. It's the one that
gets sent to you. You receive an automatic reply whenever a visitor uses
the email contact form. After all, that's what a contact form is all
about.</p>
<p align="left">You must setup a template text file for this email that
gets sent to you. It's called sysyouremail.txt And the
contents of the sysyouremail.txt file can be left at the default, if you
like. Here's what included as the default sysyouremail.txt file:</p>
<dl>
<dd>
<p align="left">Subject:Email from Contact Form at www.yourdomain.com<br>
<br>
Nature of Email: [NATURE]<br>
Name of Person: [NAME]<br>
Company: [COMPANY]<br>
Website: [URL]<br>
Email: [EMAIL]<br>
Phone: [PHONE]<br>
<br>
Subject of Message: [SUBJECT]<br>
<br>
Message:<br>
[BODY]</dd>
</dl>
<p align="left">Pretty obvious, yes? Those tags like [NAME] and
[EMAIL] come from the contents of the fields on the form that the visitor
filled in. You can use <b>all</b> of those tags in any of the other Nature
of Request emails, also, if you really want to personalize things.</p>
<p align="left">Note that both (or all) emails may have the first line
begin with the word Subject:</p>
<p align="left">If so, this will be the Subject line of the email that
gets sent. And all the merge tags can be used on the Subject line,
too.</p>
<p align="left">To summarize: <b>1)</b> the visitor fills out the
form, <b>2)</b> they get sent an auto-response according to what you've
defined in the sysnature.txt and <b>3)</b> you receive an email based upon
the contents of the sysyouremail.txt</p>
<p align="center"><b>Advanced Usage</b></p>
<p align="left">Now, let's look at how you can use HTML emails for your
auto-responses. And how you can add an extra drop-down box to the Contact
Form...</p>
<p align="center">(<a href="extras.htm">HTML Email and Extras</a>)</font></td>
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