<? if( !ZT_DEFINED ) { die("Illegal Access"); } ?>
<p align='center' class='bigbold'>Introduction</p>

<p>This tutorial explains the basic flowpath and actions you will need to 
understand.

<p>It begins with the  process of accepting and editing a ticket, 
then moves on to more advanced concepts.

<p>The tutorial should take less than fifteen minutes to read through, unless
it hasn't been translated to your language yet, in which case it might take
the rest of your life.