<?php
$sess = session_start();
$p_id = $_SESSION['pid'];
$usertype = $_SESSION["type"];
$signature = $_SESSION["firstname"];
if ($_POST){
$parent_tt_id = $_POST["parent_tt_id"];
$newcomment = $_POST["newcomment"];
}
?>
<?php require_once('include/connections.php'); ?>
<?php
mysql_select_db($database, $conn);
//handle if form submitted, and post data
if($_POST) {
//post to db
//figure out the bywho
if ($usertype=="E") {$bywho = 'C';} else {$bywho='Y';} //if user=Employee, Click else You
//add signature to comment
$newcomment .= '<br><br>By: '.$signature;
//add comment to table
$insertSQL = "INSERT INTO tt_tickets (p_id, comment, bywho, parent_tt_id) VALUES ($p_id, '$newcomment', '$bywho','$parent_tt_id')";
//echo $insertSQL;
$Result1 = mysql_query($insertSQL, $conn) or die(mysql_error());
//see if user wanted to close ticket, if so, need to UPDATE the parent ticket
if(isset($_POST["Closed"])) { //update ticket status
$updateSQL = "UPDATE tt_tickets SET status='C' WHERE tt_id = $parent_tt_id";
$Result2 = mysql_query($updateSQL, $conn) or die(mysql_error());
}
//sendmail
////to click
$newcomment = str_replace('<br>', chr(10), $newcomment);
mail($EmailTo,"Ticket Updated","Ticket id: ".$parent_tt_id." New comment: ".$newcomment,"From:".$EmailFrom);
////to user
//mysql_select_db($database, $conn);
$query_client_email = "SELECT Email FROM tt_users WHERE UserID = $p_id";
//echo $query_client_email;
$client_email = mysql_query($query_client_email, $conn) or die(mysql_error());
$row_client_email = mysql_fetch_assoc($client_email);
$totalRows_client_email = mysql_num_rows($client_email);
mail($row_client_email['Email'],"Ticket Update Received","Thanks, we have received your ticket update. Your comment follows. " . $newcomment,"From:".$EmailFrom);
//redirect user
header("Location:my_tickets_viewall.php");
}
?>
<?php
$query_ticket_list = "SELECT tt_id, parent_tt_id, cl_id, p_id, date_format(datetimestamp,'%m-%d-%Y %r') as datetimestamp, status, urgency,subject FROM tt_tickets WHERE tt_id = " . $_GET['tt_id'] . " AND p_id = $p_id ORDER BY datetimestamp DESC";
$ticket_list = mysql_query($query_ticket_list, $conn) or die(mysql_error());
$row_ticket_list = mysql_fetch_assoc($ticket_list);
$totalRows_ticket_list = mysql_num_rows($ticket_list);
$query_ticket_comments = "SELECT tt_id, parent_tt_id, cl_id, p_id, date_format(datetimestamp,'%m-%d-%Y %r') as datetimestamp, comment,bywho FROM tt_tickets WHERE ((tt_id = " . $HTTP_GET_VARS['tt_id'] . " OR parent_tt_id = " . $HTTP_GET_VARS['tt_id'] . ")) ORDER BY tt_id ASC";
$ticket_comments = mysql_query($query_ticket_comments, $conn) or die(mysql_error());
$row_ticket_comments = mysql_fetch_assoc($ticket_comments);
$totalRows_ticket_comments = mysql_num_rows($ticket_comments);
?>
<?php include("welcome.php"); ?>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>Tech Tickets</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<link href="include/style.css" type="text/css" rel="stylesheet" />
</head>
<body topmargin="0">
<?php include("header.php"); ?>
<h1 align="center"><font face="Verdana, Arial, Helvetica, sans-serif">Ticket
Detail </font></h1>
<br>
<table border="0" cellpadding="2" cellspacing="2" align="center" width="90%">
<tr bgcolor="#666666">
<td bgcolor="#666666"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif">Ticket
Number </font></strong></td>
<td bgcolor="#CCCCCC"><font size="2" face="Verdana, Arial, Helvetica, sans-serif">
<?php $parent_tt_id = $row_ticket_list['tt_id'];?>
<?php echo $parent_tt_id; ?></font></td>
</tr>
<?php do { ?>
<tr bgcolor="#CCCCCC">
<td bgcolor="#666666"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif">Submitted</font></strong></td>
<td bgcolor="#CCCCCC"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><?php echo $row_ticket_list['datetimestamp']; ?></font></td>
</tr>
<tr bgcolor="#CCCCCC">
<td bgcolor="#666666"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif">Subject</font></strong></td>
<td bgcolor="#CCCCCC"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><?php echo $row_ticket_list['subject']; ?></font></td>
</tr>
<tr bgcolor="#CCCCCC">
<td bgcolor="#666666"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif">Status</font></strong></td>
<td bgcolor="#CCCCCC">
<?php $status = $row_ticket_list['status'];?>
<?php if ($status=="O") {$fullstatus="Open";} elseif ($status=="C") {$fullstatus="Closed";} elseif ($status=="P") {$fullstatus="Pending";} elseif ($status=="E") {$fullstatus="Escalated";}?>
<font size="2" face="Verdana, Arial, Helvetica, sans-serif" color="<?php if ($fullstatus=='Open') {echo '#009900';} else {echo '#000000';}?>">
<?php echo $fullstatus; ?></font></td>
</tr>
<tr bgcolor="#CCCCCC">
<td bgcolor="#666666"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif">Urgency</font></strong></td>
<td bgcolor="#CCCCCC">
<?php
$theurgency = $row_ticket_list['urgency'];
if ($theurgency=='E') {$urgency='Emergency';} elseif ($theurgency=='A') {$urgency='ASAP';} else {$urgency='Next Visit';}?>
<font size="2" face="Verdana, Arial, Helvetica, sans-serif" color="<?php if ($urgency=='Emergency') {echo '#993300';} elseif ($urgency=='ASAP') {echo '#cc6600';} else {echo '#000000';}?>">
<?php echo $urgency; ?></font></td>
</tr>
<?php } while ($row_ticket_list = mysql_fetch_assoc($ticket_list)); ?>
</table>
<br>
<table border="0" cellpadding="2" cellspacing="2" align="center" width="90%">
<?php do { ?>
<tr <?php if($row_ticket_comments['bywho']=="Y") {echo 'bgcolor="#CCCCCC"';} else {echo 'bgcolor="#deeaff"';}?>>
<td><font size="2" face="Verdana, Arial, Helvetica, sans-serif">
<?php if ($row_ticket_comments['bywho']=="Y") {echo "You said: ";} else {echo "We said: ";} ?>
</font></td>
<td><div align="right"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><?php echo $row_ticket_comments['datetimestamp']; ?> </font></div></td>
</tr>
<tr <?php if($row_ticket_comments['bywho']=="Y") {echo 'bgcolor="#CCCCCC"';} else {echo 'bgcolor="#deeaff"';}?>>
<td colspan="2"><font size="2" face="Verdana, Arial, Helvetica, sans-serif"><?php echo $row_ticket_comments['comment']; ?></font></td>
</tr><tr><td colspan="2"> </td></tr>
<?php } while ($row_ticket_comments = mysql_fetch_assoc($ticket_comments)); ?>
</table>
<p><?php
//if status is not closed, show add box
if($status!=='C') {
//ticket still open, show box
?>
<table align="center" border="0" width="90%">
<form action="my_tickets_viewone.php?tt_id=<?php echo $_GET['tt_id']; ?>" method="post">
<input type="hidden" name="action" value="save">
<tr><td><textarea name="newcomment" cols="50" rows="10"></textarea></td></tr>
<tr>
<td><font size="2" face="Verdana, Arial, Helvetica, sans-serif">Mark this ticket
Closed:</font>
<input type="checkbox" name="Closed"></td></tr>
<input type="hidden" name="parent_tt_id" value="<?php echo $parent_tt_id; ?>">
<tr><td><input type="submit" value="Submit" name="Submit"></td></tr>
</form>
</table>
<?php
//end show box
};
?></p>
<p align="center"> </p>
<?php include("footer.php"); ?>
</body>
</html>
<?php
mysql_free_result($ticket_list);
mysql_free_result($ticket_comments);
?>