Location: PHPKode > projects > SHINE Live Help > shine-1.1.0/README_FILES/ShineV1ReleaseNotes.txt
Introduction
This document describes the features and enhancements in Shine Live Help Version 1.0. Please continue providing feedback on this release as we continue to develop future functionality of Shine Live Help. 

You can provide feedback through the SourceForge site for Shine Live Help, accessible through http://sourceforge.net/projects/shinelivehelp. Select Tracker>>Bugs>>Submit New to submit a new bug.

This document includes:

- Deployment Requirements for 1.0
- Enhancements and Integrations with Sugar Open Source CRM
- User Guides and other information

Deployment Requirements for 1.0
-LAMP stack with MySQL version 4.1.2 and PHP version 4 or later

If you are planning to use the SugarCRM integration feature, you must have Sugar Open Source CRM version 4.5 installed on the same server as your Shine Live Help server.

Feature Enhancements

User Interface
The Shine Live Help user interface has been redesigned with three new skins designed to improve usability and aesthetic appeal of the application. 

Sugar Open Source CRM Integration
Shine Live Help is designed to integrate online Sales and Help processes with back end processes supported by Sugar Open Source CRM. By using the Sugar Open Source CRM integration component live support operators can:
    
    1.Create Leads- Automatically create new lead records in Sugar Open Source CRM from user data collected in Shine Live Help chat sessions
    2.Create Cases- Initiate a support case in Sugar Open Source CRM from user data collected in live support chat sessions.
    3.Create Accounts- Create new account records in Sugar Open Source CRM from user data collected in live support chat sessions.
    4.Create Contacts- Create new contact records in Sugar Open Source CRM from user data collected in live support chat sessions. 
    5.Archive Chat Sessions- Archive chat sessions to History in Sugar Open Source CRM lead, account, and contact records.
    6.Lookup Account Information- Display chat user account history (if available) from Sugar Open Source CRM



Get More Information
User guides and support are available at:
http://www.iradeon.com/support.html
Return current item: SHINE Live Help