<h2>Introduction</h2>

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<p>The categories are <b>tags</b> the users can attach to a ticket. These categories are used to group tickets or to generate statistics on a specific subset of tickets. The categories a user can attach are free. Nevertheless, if a list of categories is defined, the system will present these <b>proposed categories</b> in a drop-down list.</p>
<p>The list of these proposed categories can be defined by the Administrator, by section (and by language). The lists are simple <b>csv</b> files stored in the /upload/ directory.</p>
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<h2>CSV file</h2>

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<p>The list of categories is a simple text file with comma separated values (where ; is the separator).<br />
The file contains per row: one tag and, optionally, a short description.</p>
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<p>Example:</p>
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Airside;Incident located airside<br />
Landside;Incident located landside<br />
Seaside;Incident located seaside
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<p class="small">Note: If you use accent characters, be sure that your file is coded in utf-8.</p>
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<h2>To create a list of categories common to all sections</h2>

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<p>
1 - Create a .csv file named <b>tags_en.csv</b><br />
2 - Upload your file using the administration interface (or using a ftp software)
</p>
<p class="small">Note: "en" means english, you can create categories in other language: "tags_fr.csv", "tags_nl.csv", ...</p>
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<h2>To create a list of categories specific to a section</h2>

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<p>
1 - Create a .csv file named <b>tags_en_0.csv</b> where "0" is the id of the section.<br />
2 - Upload your file using the administration interface (or using a ftp software)
</p>
<p class="small">Note: "en" means english, you can create categories in other language: "tags_fr_0.csv", "tags_nl_0.csv", ...</p>
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