Location: PHPKode > projects > osTicket > osTicket-osTicket-1.7-86abb65/scp/canned.php
<?php
/*********************************************************************
    canned.php

    Canned Replies aka Premade Responses.

    Peter Rotich <hide@address.com>
    Copyright (c)  2006-2012 osTicket
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('staff.inc.php');
include_once(INCLUDE_DIR.'class.canned.php');
/* check permission */
if(!$thisstaff || !$thisstaff->canManageCannedResponses()) {
    header('Location: kb.php');
    exit;
}

//TODO: Support attachments!

$canned=null;
if($_REQUEST['id'] && !($canned=Canned::lookup($_REQUEST['id'])))
    $errors['err']='Unknown or invalid canned reply ID.';

if($_POST && $thisstaff->canManageCannedResponses()) {
    switch(strtolower($_POST['do'])) {
        case 'update':
            if(!$canned) {
                $errors['err']='Unknown or invalid canned reply.';
            } elseif($canned->update($_POST, $errors)) {
                $msg='Canned reply updated successfully';
                //Delete removed attachments.
                //XXX: files[] shouldn't be changed under any circumstances.
                $keepers = $_POST['files']?$_POST['files']:array();
                $attachments = $canned->getAttachments(); //current list of attachments.
                foreach($attachments as $k=>$file) {
                    if($file['id'] && !in_array($file['id'], $keepers)) {
                        $canned->deleteAttachment($file['id']);
                    }
                }
                //Upload NEW attachments IF ANY - TODO: validate attachment types??
                if($_FILES['attachments'] && ($files=Format::files($_FILES['attachments'])))
                    $canned->uploadAttachments($files);

                $canned->reload();

            } elseif(!$errors['err']) {
                $errors['err']='Error updating canned reply. Try again!';
            }
            break;
        case 'create':
            if(($id=Canned::create($_POST, $errors))) {
                $msg='Canned response added successfully';
                $_REQUEST['a']=null;
                //Upload attachments
                if($_FILES['attachments'] && ($c=Canned::lookup($id)) && ($files=Format::files($_FILES['attachments'])))
                    $c->uploadAttachments($files);

            } elseif(!$errors['err']) {
                $errors['err']='Unable to add canned response. Correct error(s) below and try again.';
            }
            break;
        case 'mass_process':
            if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
                $errors['err']='You must select at least one canned response';
            } else {
                $count=count($_POST['ids']);
                if($_POST['enable']) {
                    $sql='UPDATE '.CANNED_TABLE.' SET isenabled=1 WHERE canned_id IN ('.
                        implode(',', db_input($_POST['ids'])).')';
                    if(db_query($sql) && ($num=db_affected_rows())) {
                        if($num==$count)
                            $msg='Selected canned replies enabled';
                        else
                            $warn="$num of $count selected canned replies enabled";
                    } else {
                        $errors['err']='Unable to enable selected canned replies.';
                    }
                } elseif($_POST['disable']) {
                    $sql='UPDATE '.CANNED_TABLE.' SET isenabled=0 WHERE canned_id IN ('.
                        implode(',', db_input($_POST['ids'])).')';
                    if(db_query($sql) && ($num=db_affected_rows())) {
                        if($num==$count)
                            $msg='Selected canned replies disabled';
                        else
                            $warn="$num of $count selected canned replies disabled";
                    } else {
                        $errors['err']='Unable to disable selected canned replies';
                    }
                }elseif($_POST['delete']) {
                    $i=0;
                    foreach($_POST['ids'] as $k=>$v) {
                        if(($c=Canned::lookup($v)) && $c->delete())
                            $i++;
                    }

                    if($i==$count)
                        $msg='Selected canned replies deleted successfully';
                    elseif($i>0)
                        $warn="$i of $count selected canned replies deleted";
                    elseif(!$errors['err'])
                        $errors['err']='Unable to delete selected canned replies';
                    
                } else {
                    $errors['err']='Unknown command';
                }
            }
            break;
        default:
            $errors['err']='Unknown action';
            break;
    }
}

$page='cannedreplies.inc.php';
if($canned || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add')))
    $page='cannedreply.inc.php';

$nav->setTabActive('kbase');
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>
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