Location: PHPKode > projects > osTicket > osTicket-osTicket-1.7-86abb65/include/staff/helptopic.inc.php
<?php
if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied');
$info=array();
$qstr='';
if($topic && $_REQUEST['a']!='add'){
    $title='Update Help Topic';
    $action='update';
    $submit_text='Save Changes';
    $info=$topic->getInfo();
    $info['id']=$topic->getId();
    $qstr.='&id='.$topic->getId();
}else {
    $title='Add New Help Topic';
    $action='create';
    $submit_text='Add Topic';
    $info['isactive']=isset($info['isactive'])?$info['isactive']:1;
    $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1;
    $qstr.='&a='.$_REQUEST['a'];
}
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);
?>
<form action="helptopics.php?<?php echo $qstr; ?>" method="post" id="save">
 <?php csrf_token(); ?>
 <input type="hidden" name="do" value="<?php echo $action; ?>">
 <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>">
 <input type="hidden" name="id" value="<?php echo $info['id']; ?>">
 <h2>Help Topic</h2>
 <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
    <thead>
        <tr>
            <th colspan="2">
                <h4><?php echo $title; ?></h4>
                <em>Help Topic Information</em>
            </th>
        </tr>
    </thead>
    <tbody>
        <tr>
            <td width="180" class="required">
               Topic:
            </td>
            <td>
                <input type="text" size="30" name="topic" value="<?php echo $info['topic']; ?>">
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['topic']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                Status:
            </td>
            <td>
                <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>>Active
                <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>>Disabled
                &nbsp;<span class="error">*&nbsp;</span>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                Type:
            </td>
            <td>
                <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>>Public
                <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>>Private <em>(Internal)</em>
                &nbsp;<span class="error">*&nbsp;</span>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                Priority:
            </td>
            <td>
                <select name="priority_id">
                    <option value="">&mdash; Select Priority &mdash;</option>
                    <?php
                    $sql='SELECT priority_id,priority_desc FROM '.PRIORITY_TABLE.' pri ORDER by priority_urgency DESC';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        while(list($id,$name)=db_fetch_row($res)){
                            $selected=($info['priority_id'] && $id==$info['priority_id'])?'selected="selected"':'';
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['priority_id']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180" class="required">
                Department:
            </td>
            <td>
                <select name="dept_id">
                    <option value="">&mdash; Select Department &mdash;</option>
                    <?php
                    $sql='SELECT dept_id,dept_name FROM '.DEPT_TABLE.' dept ORDER by dept_name';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        while(list($id,$name)=db_fetch_row($res)){
                            $selected=($info['dept_id'] && $id==$info['dept_id'])?'selected="selected"':'';
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">*&nbsp;<?php echo $errors['dept_id']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180">
                SLA Plan:
            </td>
            <td>
                <select name="sla_id">
                    <option value="0">&mdash; Department's Default &mdash;</option>
                    <?php
                    $sql='SELECT id,name FROM '.SLA_TABLE.' sla ORDER by name';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        while(list($id,$name)=db_fetch_row($res)){
                            $selected=($info['sla_id'] && $id==$info['sla_id'])?'selected="selected"':'';
                            echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['sla_id']; ?></span>
                <em>(Overwrites department's SLA)</em>
            </td>
        </tr>
        <tr>
            <td width="180">
                Auto-assign To:
            </td>
            <td>
                <select name="assign">
                    <option value="0">&mdash; Unassigned &mdash;</option>
                                

                    <?php
                    
                                
                    $sql=' SELECT staff_id,CONCAT_WS(", ",lastname,firstname) as name '.
                         ' FROM '.STAFF_TABLE.' WHERE isactive=1 ORDER BY name';
                                
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        echo '<OPTGROUP label="Staff Members">';
                        while (list($id,$name) = db_fetch_row($res)){
                            $k="s$id";
                            $selected = ($info['assign']==$k || $info['staff_id']==$id)?'selected="selected"':'';
                            ?>
                            <option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
                            
                        <?php }
                        echo '</OPTGROUP>';
                        
                    }
                    $sql='SELECT team_id, name FROM '.TEAM_TABLE.' WHERE isenabled=1';
                    if(($res=db_query($sql)) && db_num_rows($res)){
                        echo '<OPTGROUP label="Teams">';
                        while (list($id,$name) = db_fetch_row($res)){
                            $k="t$id";
                            $selected = ($info['assign']==$k || $info['team_id']==$id)?'selected="selected"':'';
                            ?>
                            <option value="<?php echo $k; ?>"<?php echo $selected; ?>><?php echo $name; ?></option>
                        <?php
                        }
                        echo '</OPTGROUP>';
                    }
                    ?>
                </select>
                &nbsp;<span class="error">&nbsp;<?php echo $errors['assign']; ?></span>
            </td>
        </tr>
        <tr>
            <td width="180">
                Ticket auto-response:
            </td>
            <td>
                <input type="checkbox" name="noautoresp" value="1" <?php echo $info['noautoresp']?'checked="checked"':''; ?> >
                    <strong>Disable</strong> new ticket auto-response for this topic (Overwrites Dept. settings).
            </td>
        </tr>

        <tr>
            <th colspan="2">
                <em><strong>Admin Notes</strong>: Internal notes about the help topic.&nbsp;</em>
            </th>
        </tr>
        <tr>
            <td colspan=2>
                <textarea name="notes" cols="21" rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea>
            </td>
        </tr>
    </tbody>
</table>
<p style="padding-left:225px;">
    <input type="submit" name="submit" value="<?php echo $submit_text; ?>">
    <input type="reset"  name="reset"  value="Reset">
    <input type="button" name="cancel" value="Cancel" onclick='window.location.href="helptopics.php"'>
</p>
</form>
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