<?php
/*********************************************************************
class.topic.php
Help topic helper
Peter Rotich <hide@address.com>
Copyright (c) 2006-2012 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
class Topic {
var $id;
var $topic;
var $ht;
function Topic($id){
$this->id=0;
$this->load($id);
}
function load($id=0) {
if(!$id && !($id=$this->getId()))
return false;
$sql='SELECT * FROM '.TOPIC_TABLE
.' WHERE topic_id='.db_input($id);
if(!($res=db_query($sql)) || !db_num_rows($res))
return false;
$this->ht=db_fetch_array($res);
$this->id=$this->ht['topic_id'];
return true;
}
function reload() {
return $this->load();
}
function getId(){
return $this->id;
}
function getName(){
return $this->ht['topic'];
}
function getDeptId(){
return $this->ht['dept_id'];
}
function getSLAId(){
return $this->ht['sla_id'];
}
function getPriorityId(){
return $this->ht['priority_id'];
}
function getStaffId(){
return $this->ht['staff_id'];
}
function getTeamId(){
return $this->ht['team_id'];
}
function autoRespond() {
return (!$this->ht['noautoresp']);
}
function isEnabled() {
return ($this->ht['isactive']);
}
function isActive(){
return $this->isEnabled();
}
function isPublic(){
return ($this->ht['ispublic']);
}
function getHashtable() {
return $this->ht;
}
function getInfo() {
return $this->getHashtable();
}
function update($vars,&$errors) {
if($this->save($this->getId(),$vars,$errors)){
$this->reload();
return true;
}
return false;
}
function delete(){
$sql='DELETE FROM '.TOPIC_TABLE.' WHERE topic_id='.db_input($this->getId()).' LIMIT 1';
if(db_query($sql) && ($num=db_affected_rows())){
db_query('UPDATE '.TICKET_TABLE.' SET topic_id=0 WHERE topic_id='.db_input($this->getId()));
db_query('DELETE FROM '.FAQ_TOPIC_TABLE.' WHERE topic_id='.db_input($this->getId()));
}
return $num;
}
/*** Static functions ***/
function create($vars,&$errors) {
return self::save(0,$vars,$errors);
}
function getHelpTopics($publicOnly=false) {
$topics=array();
$sql='SELECT topic_id, topic FROM '.TOPIC_TABLE
.' WHERE isactive=1';
if($publicOnly)
$sql.=' AND ispublic=1';
$sql.=' ORDER BY topic';
if(($res=db_query($sql)) && db_num_rows($res))
while(list($id,$name)=db_fetch_row($res))
$topics[$id]=$name;
return $topics;
}
function getPublicHelpTopics() {
return self::getHelpTopics(true);
}
function getIdByName($topic){
$sql='SELECT topic_id FROM '.TOPIC_TABLE.' WHERE topic='.db_input($topic);
if(($res=db_query($sql)) && db_num_rows($res))
list($id)=db_fetch_row($res);
return $id;
}
function lookup($id){
return ($id && is_numeric($id) && ($t= new Topic($id)) && $t->getId()==$id)?$t:null;
}
function save($id,$vars,&$errors) {
$vars['topic']=Format::striptags(trim($vars['topic']));
if($id && $id!=$vars['id'])
$errors['err']='Internal error. Try again';
if(!$vars['topic'])
$errors['topic']='Help topic required';
elseif(strlen($vars['topic'])<5)
$errors['topic']='Topic is too short. 5 chars minimum';
elseif(($tid=self::getIdByName($vars['topic'])) && $tid!=$id)
$errors['topic']='Topic already exists';
if(!$vars['dept_id'])
$errors['dept_id']='You must select a department';
if(!$vars['priority_id'])
$errors['priority_id']='You must select a priority';
if($errors) return false;
$sql=' updated=NOW(),topic='.db_input($vars['topic']).
',dept_id='.db_input($vars['dept_id']).
',priority_id='.db_input($vars['priority_id']).
',sla_id='.db_input($vars['sla_id']).
',isactive='.db_input($vars['isactive']).
',ispublic='.db_input($vars['ispublic']).
',noautoresp='.db_input(isset($vars['noautoresp'])?1:0).
',notes='.db_input($vars['notes']);
//Auto assign ID is overloaded...
if($vars['assign'] && $vars['assign'][0]=='s')
$sql.=',team_id=0,staff_id='.db_input(preg_replace("/[^0-9]/", "",$vars['assign']));
elseif($vars['assign'] && $vars['assign'][0]=='t')
$sql.=',staff_id=0,team_id='.db_input(preg_replace("/[^0-9]/", "",$vars['assign']));
else
$sql.=',staff_id=0,team_id=0 '; //no auto-assignment!
if($id) {
$sql='UPDATE '.TOPIC_TABLE.' SET '.$sql.' WHERE topic_id='.db_input($id);
if(db_query($sql))
return true;
$errors['err']='Unable to update topic. Internal error occurred';
}else{
$sql='INSERT INTO '.TOPIC_TABLE.' SET '.$sql.',created=NOW()';
if(db_query($sql) && ($id=db_insert_id()))
return $id;
$errors['err']='Unable to create the topic. Internal error';
}
return false;
}
}
?>