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<title>Script Credits: Maian Support v2.0 - Documentation</title>
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    <p class="head">Features</p>
    <p class="info">
    Easy to install support ticket system written in PHP/MySQL<br />
    Multiple users with access levels<br />
    Multiple departments<br />
    Fully searchable knowledge base with categories and ajax based voting system<br />
    Validates as XHTML Strict. Virtually tableless design<br />
    Template based for easy site integration<br />
    E-mail templates for easy editing<br />
    SMTP mail options<br />
    Ability to start tickets via e-mail (uses IMAP functions)<br />
    Multiple attachments with file/size restrictions<br />
    Ticket portal to view tickets by e-mail address<br />
    Search tickets in portal<br />
    Option for visitors to change passwords<br />
    Standard (or canned) responses to speed up response times<br />
    Batch import standard responses and knowledge base entries<br />
    Options for admin to reset passwords and transfer tickets between e-mail accounts<br />
    Option for admin to merge tickets<br />
    Message option to easily contact other support team members<br />
    Search function to locate tickets<br />
    Option to auto close tickets that have had not been replied to<br />
    Admin entry log to monitor log in activity<br />
    View user replies<br />
    Graphical statistics for tickets/replies<br />
    User graphical statistics for replies<br />
    Its Free
    <p class="head">Coding &amp; Design</p>
    <p class="info">
    All Programming: <a href="http://www.pspad.com/en/" title="PS Pad" onclick="window.open(this);return false">PS Pad</a><br />
    Logo Design &amp; Graphics: <a href="http://www.aaalogo.com" title="AAA Logo" onclick="window.open(this);return false">AAA Logo</a><br />
    Graphics: <a href="http://www.gimp.org/" title="GIMP" onclick="window.open(this);return false">GIMP</a><br />
    Software Encryption: <a href="http://www.ioncube.com" title="ionCube" onclick="window.open(this);return false">ionCube</a> (Windows &amp; Linux)<br /><br />
    Script Version: v2.0<br />
    Originally Released: 10 September 2005<br />
    This Version Released: 12 June 2010<br />
    Written, Designed &amp; Programmed by: David Ian Bennett
    <p class="head">Browsers &amp; Testing Environment</p>
    <p class="info">
    Browsers: Firefox 3.6.3, Internet Explorer 6,7 &amp; 8, Safari 4.0.4 (PC), Opera 10.5, Google Chrome 4.0<br />
    Testing Environment: PHP 5.3, Apache/2.2.12, MySQL 5.1.37<br />
    Operating Systems: Windows XP &amp; 7 (Development), Linux (Production)<br />
    Error Reporting Level for Development: E_ALL | E_DEPRECATED
    <p class="head">Music Inspiration</p>
    <p class="info">
    Without music, there is nothing. The following artists inspired me while writing this software:
    <span style="display:block;height:100%;margin-top:20px">
      <span style="width:48%;float:left;display:block">
      Ayumi Hamasaki<br />
      Superfly<br />
      Wayne Jones<br />
      Charlie Sneller<br />
      Yuna Ito<br />
      Jane Zhang<br />
      Koda Kumi<br />
      Tanya Chua<br />
      Bonnie Pink<br />
      Patrick Kelly
      <span style="width:48%;float:right;display:block">
      Van Tomiko<br />
      Crystal Kay<br />
      David Tolk<br />
      Iconiq (Ayumi Lee)<br />
      Joi Chua<br />
      Namie Amuro<br />
      Elva<br />
      Ding Dang<br />
      Tommy Heavenly
      <br class="clear" />
    <p class="head">Acknowledgements</p>
    <p class="info">
    I am indebted to the following people/companies, whose open source or free software/graphics helped during the creation of Maian Support:<br /><br />
    <a href="http://famfamfam.com/" title="Mark James" onclick="window.open(this);return false">Mark James</a> (Graphics)<br />
    <a href="http://www.bradyvercher.com/" title="Brady Vercher" onclick="window.open(this);return false">Brady Vercher</a> (Pagination Class)<br />
    <a href="http://phpmailer.worxware.com/" title="Worx International" onclick="window.open(this);return false">Worx International</a> (PHP Mailer)<br />
    <a href="http://phpsavant.com/" title="Paul M. Jones" onclick="window.open(this);return false">Paul M. Jones</a> (Savant2/Savant3 Template Engines)<br />
    <a href="http://jquery.com/demo/grey/" title="John Resig, Benjamin Yu &amp; 4mir Salihefendic" onclick="window.open(this);return false">John Resig, Benjamin Yu &amp; 4mir Salihefendic</a> (Greybox Redux)<br />
    <a href="http://bassistance.de/jquery-plugins/jquery-plugin-autocomplete/" title="J&ouml;rn Zaefferer" onclick="window.open(this);return false">J&ouml;rn Zaefferer</a> (JQuery Autocomplete Plugin)<br />
    <a href="http://www.garrett.nildram.co.uk/calendar/scw.htm" title="Anthony Garrett" onclick="window.open(this);return false">Anthony Garrett</a> (Javascript Calendar)<br />
    <a href="http://www.dynamicdrive.com/" title="Dynamic Drive" onclick="window.open(this);return false">Dynamic Drive</a> (Drag/Drop, Javascript Menu &amp; Animated Collapse)<br />
    <a href="http://jquery.com/" title="John Resig" onclick="window.open(this);return false">John Resig</a> (JQuery)<br />
    <a href="http://www.bosrup.com/web/overlib/" title="Erik Bosrup" onclick="window.open(this);return false">Erik Bosrup</a> (Overlib)<br />
    <a href="http://teethgrinder.co.uk/open-flash-chart/" title="John Glazebrook" onclick="window.open(this);return false">John Glazebrook</a> (Open Flash Chart)
    <p class="head">Licence</p>
    <p class="info">
    For licence information please visit the <a href="http://www.maiansupport.com/licence.html" title="Maian Support" onclick="window.open(this);return false">Maian Support</a> website.
    <p class="head">Encryption &amp; ionCube</p>
    <p class="info">
    Maian Support is encrypted using ionCube, which is a registered trademark of ionCube Ltd. 
    <p class="head">Language Packs</p>
    <p class="info">
    If you would like to submit a language pack for this version of Maian Support, please contact me via the <a href="http://www.maiansupport.com/support.html" title="Maian Script World" onclick="window.open(this);return false">Maian Support</a> website.
    <p class="head">Comments, Feedback, Feature Requests &amp; Testimonials</p>
    <p class="info">
    Please direct any of the above to me via the <a href="http://www.maiansupport.com/support.html" title="Maian Support" onclick="window.open(this);return false">Maian Support</a> website.


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