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<title>Import Options: Maian Support v2.0 - Documentation</title>
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<p class="head">Import Options</p>
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Maian Support offers a couple of batch import options to help you get the system up and running much faster. From the 'Tools>Import Options' in your admin you
have the choice of batch importing knowledge base questions/answers or standard responses. Each import must be in CSV format.
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<p class="head">CSV Files</p>
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On the import options page, click the csv example files to see how a CSV should be formatted. The usual format is to seperate data with a comma and enclose the
data between quotes so that the import can distinguish when each piece of data starts. The following is valid syntax..<br /><br />
<b>"This is a standard, response title","This is the standard response text.."</b><br /><br />
Note how the data seperates with a comma and is enclosed in quotes. If the seperator exists in the data the quotes MUST be in place. For example, this would fail:<br /><br />
<b>This is a standard, response title,"This is the standard response text.."</b><br /><br />
Here the system thinks there are 3 pieces of data, instead of 2. If you are importing data that may contain quotes, then you`ll need to specify another enclosure character or characters. Example:<br /><br />
<b>||This is a "standard", response title||,||This is the standard "response text"..||</b><br /><br />
Here the enclosure characters would be two pipes. For more information on CSV files try a search on Google.
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