Location: PHPKode > projects > Maian Support > maian_support/docs/features_5.html
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="content-type" content="application/xhtml+xml; charset=iso-8859-1" />
<title>Knowledge Base: Maian Support v2.0 - Documentation</title>
<link href="stylesheet.css" rel="stylesheet" type="text/css" />
<script type="text/javascript" src="js/menu.js"></script>
<link href="menu.css" rel="stylesheet" type="text/css" />
</head>

<body>

<div id="header">
  <p>
   <span class="dashboard">
   <a href="http://www.maiansupport.com/purchase.html" title="Purchase Full Version" style="color:#eaeaea" onclick="window.open(this);return false">Purchase Full Version</a> |
   <a href="http://www.maianscriptworld.co.uk/forum/viewforum.php?id=3" title="Support" onclick="window.open(this);return false">Support</a> |
   <a href="http://www.maianscriptworld.co.uk" title="Other Free Scripts">Other Free Scripts</a>
   </span>
   <a href="index.html"><img src="images/logo.gif" alt="Maian Support v2.0 - Documentation" title="Maian Support v2.0 - Documentation" /></a>
  </p>
</div>

<div id="wrapper">

<div id="menu">
 <script type="text/javascript" src="js/nav.js"></script>
 <noscript>
  <p>Javascript Not Enabled..Menu will NOT load.</p>
 </noscript>
</div>


<div class="homeWrapper">

  <div id="innerArea">
  
    <p class="head">Knowledge Base</p>
    
    <p class="info">
    
    Maian Support has an attractive knowledge base system built in. This is useful if you want to add some pre-made questions and answers for people to read. The knowledge
    base is fully searchable and even has a voting option for visitors to say whether a question was helpful or not. Knowledge base questions and answers can be grouped into
    categories for convenience.
    
    </p>
    
    <p class="head">Knowledge Base Usage</p>
    
    <p class="info">
    
    Access the knowledge base via the 'Knowledge Base' option in the admin area. Add categories first and then questions and answers. Group questions into categories if required. If you wish to reset the vote
    counts for a specific question, click 'Preview' to view question and then 'Reset Counts'. This puts the voting back to 0. Votes can only be placed once unless multiple votes are allowed. After the vote is placed user sees voting
    stats. A cookie is set to prevent further voting on any question if single voting is set. Allowing multiple votes won`t be a very accurate overview.
    
    </p>
    
    <p class="head">Knowledge Base Votes</p>
    
    <p class="info">
    
    If you wish to reset the vote counts for a specific question, click 'Preview' to view question and then 'Reset Counts'. This puts the voting back to 0. Votes can only be placed once. After the vote is placed user sees voting
    stats. A cookie is set to prevent further voting on any question if single voting is set.<br /><br />Voting is for admin benefit only so support team can see which questions are helpful. The voting system is controlled via Ajax.<br /><br />
    Voting can be disabled in the settings.
    
    </p>
    
    <p class="head">Search Knowledge Base</p>
    
    <p class="info">
    
    Knowledge base is fully searchable via the search box. Help is provided via an attractive opening/closing div. Click 'Search Help' for this.
    
    </p>
    
  </div>
  
</div>  

</div>

<div id="footer">
  <p class="copyright">
   <b>Powered by</b>: <a href="http://www.maiansupport.com" title="Maian Support v2.0" onclick="window.open(this);return false">Maian Support v2.0</a>
   &copy; 2005-<script type="text/javascript">var d = new Date(); document.write(d.getFullYear());</script> <a href="http://www.maianscriptworld.co.uk" onclick="window.open(this);return false" title="Maian Script World">Maian Script World</a>. All Rights Reserved  </p>
</div>

</body>
</html>
Return current item: Maian Support