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    <p class="head">Global User</p>
    <p class="info">
    When the system is setup a global user is created with the following details:<br /><br />
    <b>E-Mail</b>: hide@address.com<br />
    <b>Password</b>: admin<br /><br />
    You should log in and update these details first. Change the e-mail and password. The global user cannot be deleted from the system and by default has access to ALL areas at ALL times. This is to prevent you from locking
    yourself out of the system accidentally.
    <p class="head">Assigning Other Users</p>
    <p class="info">
    Once you have your global user in place you may wish to assign other people to your support team. You do this from the 'Users' menu.<br /><br />
    Each user can have access to specific departments only and also have access to certain admin features only. Note that any user that has access to a specific admin page
    has access to ALL features on that page. As such you may want to restrict access to certain areas. Also note that ONLY the global user has access to the global account. If you
    assign a user access to the 'Users' page, they will not see or be able to make changes to the global account.<br /><br />
    No user can delete him/herself. If a user has access to the 'Users' page, the delete option is not available.<br /><br />
    The user options should be self explanatory. Use the help tips for more information.
    <p class="head">User Details</p>
    <p class="info">
    The 'User Details' option on the 'Users' page enables you to see an overview of users. Here you can view an overview of all replies by a user and see a graphical
    statistics chart of how many replies they have made. Links are also provided to relevant tickets so tickets can easily be found.
    <p class="head">Enable/Disable Notifications</p>
    <p class="info">
    An option for the global user ONLY. Enables global user to easily enable/disable all e-mail notifications.
    <p class="head">Internal Messaging System</p>
    <p class="info">
    Users can easily contact other users via the mail icon top right in the admin area.


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