Location: PHPKode > projects > Maian Support > maian_support/docs/faq.html
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="content-type" content="application/xhtml+xml; charset=iso-8859-1" />
<title>Frequently Asked Questions: Maian Support v2.0 - Documentation</title>
<link href="stylesheet.css" rel="stylesheet" type="text/css" />
<script type="text/javascript" src="js/menu.js"></script>
<link href="menu.css" rel="stylesheet" type="text/css" />
</head>

<body>

<div id="header">
  <p>
   <span class="dashboard">
   <a href="http://www.maiansupport.com/purchase.html" title="Purchase Full Version" style="color:#eaeaea" onclick="window.open(this);return false">Purchase Full Version</a> |
   <a href="http://www.maianscriptworld.co.uk/forum/viewforum.php?id=3" title="Support" onclick="window.open(this);return false">Support</a> |
   <a href="http://www.maianscriptworld.co.uk" title="Other Free Scripts">Other Free Scripts</a>
   </span>
   <a href="index.html"><img src="images/logo.gif" alt="Maian Support v2.0 - Documentation" title="Maian Support v2.0 - Documentation" /></a>
  </p>
</div>

<div id="wrapper">

<div id="menu">
 <script type="text/javascript" src="js/nav.js"></script>
 <noscript>
  <p>Javascript Not Enabled..Menu will NOT load.</p>
 </noscript>
</div>


<div class="homeWrapper">

  <div id="innerArea">
  
    <p class="head">How do I install ionCube?</p>
    
    <p class="info">
    For Maian Support to run your server must be compiled with support for the ionCube loaders. Your web hosting company will be able to help. If you run
    your own server, see the ionCube section for help.
    </p>
    
    <p class="head">All I see is a white page. Why?</p>
    
    <p class="info">
    The loading of the software has failed and the error reporting on the server is set to not display errors. Check your error logs. If nothing is there you can try enabling error logging
    as specified on the <a href="install_2.html">installation</a> page.
    </p>
    
    <p class="head">Can you install the ionCube loaders for me?</p>
    
    <p class="info">
    Yes, but please note that I may need root server access to install the loaders.
    </p>
    
    <p class="head">Will the system work with PHP6?</p>
    
    <p class="info">
    No, the system is not tested and encoded for PHP6.
    </p>
    
    <p class="head">Can I upgrade from a previous version older than v2.0?</p>
    
    <p class="info">
    Sorry, this isn`t possible.
    </p>
    
    <p class="head">Can I change the text in the software and add my own wording?</p>
    
    <p class="info">
    Yes, see the <a href="install_4.html">language</a> section.
    </p>
    
    <p class="head">I would like to add my own logo. Is this possible?</p>
    
    <p class="info">
    Yes of course, just overwrite the 'templates/images/logo.gif' with your own image.
    </p>
    
    <p class="head">Can I edit the PHP files?</p>
    
    <p class="info">
    All unencrypted PHP files can be edited. Encrypted files must NOT be touched. Most admin PHP files are encrypted and most front end core files are encoded. If you
    edit an encrypted file the system will fail.
    </p>
    
    <p class="head">Can I integrate the layout into my own site design?</p>
    
    <p class="info">
    Yes, you`ll need to edit all the template files in the 'templates' folder. Click <a href="install_3.html">here</a> for more help.
    </p>
    
    <p class="head">Ticket numbers are prefixed with 5 zeros as default. Can I change this?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Increase or decrease the value of 'MIN_DIGITS_TICKETS'.
    </p>
    
    <p class="head">Can I disable the e-mail notification when someone changes their password?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Set the 'CHANGE_PASS_NOTIFICATION' value to 0.
    </p>
    
    <p class="head">Can I disable attachments being renamed on upload?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Set the 'RENAME_ATTACHMENTS' value to 0.
    </p>
    
    <p class="head">Can I have the admin ticket comments appear in reply text files?</p>
    
    <p class="info">
    Yes, use {COMMENTS} in the following files:<br /><br />
    admin/templates/email/ticket-reply.txt<br />
    admin/templates/email/ticket-reply-and-merged.txt
    </p>
    
    <p class="head">Can I change the voting percentage decimal places?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Increase or decrease the value of 'VOTING_DECIMAL_PLACES'.
    </p>
    
    <p class="head">Is it possible to increase memory limit and timeout limits for imap?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Increase or decrease the values of 'IMAP_MEMORY_OVERRIDE' &amp; 'IMAP_MEMORY_OVERRIDE'.
    </p>
    
    <p class="head">Can I strip HTML from tickets that are received via imap?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Set the 'STRIP_HTML_IMAP' value to 1.
    </p>
    
    <p class="head">Can I set the timezone in the software to my own?</p>
    
    <p class="info">
    Yes, this should be done on installation. Edit the 'control/connect.inc.php' file. Change the value for 'DEFAULT_TIMEZONE';
    </p>
    
    <p class="head">My server requires output from the cron job. Can this be enabled?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Set the 'DISPLAY_IMAP_CRON_OUTPUT' value to 1.
    </p>
    
    <p class="head">Can I change the default Url parameter for the cron for security?</p>
    
    <p class="info">
    Yes. Default is 'pipe'. ie: pipe=yes. To change pipe, edit the 'control/defined.inc.php' file and change the 'IMAP_URL_PARAMETER' value.
    </p>
    
    <p class="head">Can I disable the help tips in the admin area?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Set the 'HELP_TIPS' value to 0.
    </p>
    
    <p class="head">Can I change the HTML tag parameters in admin template files?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Edit the 'HTML_HEADER' value.
    </p>
    
    <p class="head">Can I increase or decrease the spam sum values?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file and the following vars:<br /><br />
    &#036;sum1 = rand(1,9);<br />
    &#036;sum2 = rand(11,99);
    </p>
    
    <p class="head">Passwords generated are 6 chars. Can I increase or decrease this?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Change the value for 'PASS_CHARS'.
    </p>
    
    <p class="head">Can I disable MySQL errors for security?</p>
    
    <p class="info">
    Yes, edit the 'control/connect.inc.php' file. Set the 'ENABLE_MYSQL_ERRORS' value to 0. You should also add a default message by editing 'MYSQL_DEFAULT_ERROR'.
    </p>
    
    <p class="head">Can I adjust pop up div width and heights in the admin area?</p>
    
    <p class="info">
    Yes, all pop up sizes are set in the 'admin/control/defined.inc.php' file.
    </p>
    
    <p class="head">Can admin upload more attachments than visitors?</p>
    
    <p class="info">
    Yes. An override is set in the 'admin/control/defined.inc.php' file. Change the value for 'ADMIN_ATTACH_BOXES_OVERRIDE'.
    </p>
    
    <p class="head">Is it possible to change the flash graph colours in the admin area?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Change the values for the '&#036;graphColors' array.
    </p>
    
    <p class="head">Can I stop the system re-directing users to ticket on login?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Change the value of 'REDIRECT_TO_TICKET_ON_LOGIN' to 0.
    </p>
    
    <p class="head">Can I have HTML formatted e-mails?</p>
    
    <p class="info">
    Yes, edit the 'control/defined.inc.php' file. Change the value of 'HTML_EMAILS' to 1. Remember that you`ll need to reformat the e-mail templates and add HTML
    line breaks or else the code will be on one line.
    </p>
    
    <p class="head">Can I remove the Maian Support links in e-mails?</p>
    
    <p class="info">
    Sorry, not in the free version. The commercial upgrade removes this option.
    </p>
    
    <p class="head">How much do I have to pay for upgrades?</p>
    
    <p class="info">
    Nothing at all. All future upgrades are FREE of charge.
    </p>
    
    <p class="head">Ok, I`ve purchased a licence. What do I do now?</p>
    
    <p class="info">
    Firstly, go to the <a href="https://www.maiangateway.com">Maian Script World Licence Centre</a> and log in with the username/password sent to you in the e-mail you received after purchase. If you
    didn`t receive this e-mail, please contact me via the Maian Support website.<br /><br />
    Once you have logged in, use the options provided to generate your licence. Your new licence file will be included in a zip file along with a readme file. You should
    replace the default .lic file with your new one. This will unlock the free feature restrictions.
    </p>
    
    <p class="head">How do I use the imap functions and make e-mail piping work?</p>
    
    <p class="info">
    Please see the imap section.
    </p>
    
    <p class="head">Can I ban visitors from accessing the system?</p>
    
    <p class="info">
    There are no e-mail blocking options in Maian Support, most visitors blocked will simply use another e-mail address, so its fairly pointless. You can try blocking their
    IP address via .htaccess (if your server supports it), or via some other method.
    </p>
    
    <p class="head">Can I block a visitor from accessing their ticket portal?</p>
    
    <p class="info">
    No, this isn`t an option at the moment.
    </p>
    
    <p class="head">I have some great suggestions to make the system better. Can I let you know?</p>
    
    <p class="info">
    Yes please. Use the contact option on the Maian Support website.
    </p>
    
    <p class="head">Can you recommend a good web host?</p>
    
    <p class="info">
    There are lots of good web hosting companies around. Try a search on Google. Read what other people say.
    </p>
    
    <p class="head">Can I use some fancy coding to hide your footer links?</p>
    
    <p class="info">
    This is against the scripts licence. Dishonesty is a bad trait.
    </p>
    
    <p class="head">Can I disable the admin entry log?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Change the value of 'ENABLE_ENTRY_LOG' to 0.
    </p>
    
    <p class="head">Can I restrict certain users from being logged in the entry log?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Change the value of 'ENTRY_LOG_RESTRICTION'. See the notes for more information.
    </p>
    
    <p class="head">Can I disable the message option in admin for users to contact other users?</p>
    
    <p class="info">
    Yes, edit the 'admin/control/defined.inc.php' file. Change the value of 'ENABLE_MESSENGER' to 0.
    </p>
    
  </div>
  
</div>  

</div>

<div id="footer">
  <p class="copyright">
   <b>Powered by</b>: <a href="http://www.maiansupport.com" title="Maian Support v2.0" onclick="window.open(this);return false">Maian Support v2.0</a>
   &copy; 2005-<script type="text/javascript">var d = new Date(); document.write(d.getFullYear());</script> <a href="http://www.maianscriptworld.co.uk" onclick="window.open(this);return false" title="Maian Script World">Maian Script World</a>. All Rights Reserved  </p>
</div>

</body>
</html>
Return current item: Maian Support