Hi {NAME},

A reply has now been made to the following support ticket:

Ticket ID: #{TICKET}
Subject: {SUBJECT}
Department: {DEPT}
Priority: {PRIORITY}
Status: {STATUS}

To view your ticket or add a new response, log in to your ticket portal at:
{WEBSITE_URL}/

Thank you,

------------------------------------
{WEBSITE_NAME}
{WEBSITE_URL}