Hi {NAME},

A reply has now been made to the following support ticket:

"{SUBJECT_OLD}"

Note: Because of its similar nature, this ticket has been merged to the following ticket.

Ticket ID: #{TICKET}
Subject: {SUBJECT}
Department: {DEPT}
Priority: {PRIORITY}
Status: {STATUS}

If this ticket was closed or locked previously, it has now been re-opened.

To view your ticket or add a new response, log in to your ticket portal at:
{WEBSITE_URL}/

Thank you,

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{WEBSITE_NAME}
{WEBSITE_URL}