<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.2 from 9th June 2010
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2010 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/database.inc.php');
hesk_session_start();
hesk_dbConnect();
$trackingID = strtoupper(hesk_input($_GET['track'],$hesklang['trackID_not_found']));
/* Get ticket info */
$sql = "SELECT `t1`.* , `t2`.name AS `repliername`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1";
$result = hesk_dbQuery($sql);
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
/* Set last replier name */
if ($ticket['lastreplier'])
{
if (empty($ticket['repliername']))
{
$ticket['repliername'] = $hesklang['staff'];
}
}
else
{
$ticket['repliername'] = $ticket['name'];
}
/* Get category name and ID */
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=".hesk_dbEscape($ticket['category'])." LIMIT 1";
$result = hesk_dbQuery($sql);
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=1 LIMIT 1";
$result = hesk_dbQuery($sql);
}
$category = hesk_dbFetchAssoc($result);
/* Get replies */
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".hesk_dbEscape($ticket['id'])."' ORDER BY `id` ASC";
$result = hesk_dbQuery($sql);
$replies = hesk_dbNumRows($result);
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<title><?php echo $hesk_settings['hesk_title']; ?></title>
<meta content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
<style type="text/css">
body,p,td {
color : black;
font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
font-size : <?php echo $hesk_settings['print_font_size']; ?>px;
}
</style>
</head>
<body onload="window.print()">
<?php
echo <<<EOC
<p>$hesklang[subject]: <b>$ticket[subject]</b><br />
$hesklang[trackID]: $trackingID<br />
$hesklang[ticket_status]:
EOC;
$random=rand(10000,99999);
switch ($ticket['status'])
{
case 0:
$ticket['status']=$hesklang['open'];
break;
case 1:
$ticket['status']=$hesklang['wait_staff_reply'];
break;
case 2:
$ticket['status']=$hesklang['wait_cust_reply'];
break;
default:
$ticket['status']=$hesklang['closed'];
}
if ($ticket['lastreplier']) {$ticket['lastreplier'] = $hesklang['staff'];}
else {$ticket['lastreplier'] = $hesklang['customer'];}
echo <<<EOC
$ticket[status]<br />
$hesklang[created_on]: $ticket[dt]<br />
$hesklang[last_update]: $ticket[lastchange]<br />
$hesklang[last_replier]: $ticket[repliername]<br />
$hesklang[category]: $category[name]<br />
$hesklang[replies]: $replies<br />
$hesklang[priority]:
EOC;
if ($ticket['priority']==1) {echo "<b>$hesklang[high]</b>";}
elseif ($ticket['priority']==2) {echo "$hesklang[medium]";}
else {echo "$hesklang[low]";}
echo <<<EOC
<hr />
$hesklang[date]: $ticket[dt]<br />
$hesklang[name]: $ticket[name]<br />
$hesklang[email]: $ticket[email]<br />
$hesklang[ip]: $ticket[ip]<br />
EOC;
/* custom fields before message */
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
echo $v['name'].': '.$ticket[$k].'<br />';
}
}
echo <<<EOC
<b>$hesklang[message]:</b><br />
$ticket[message]
EOC;
/* custom fields after message */
$br = 1;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($br)
{
echo '<br /><br />';
$br = 0;
}
echo $v['name'].': '.$ticket[$k].'<br />';
}
}
echo '<hr />';
while ($reply = hesk_dbFetchAssoc($result))
{
echo <<<EOC
$hesklang[date]: $reply[dt]<br />
$hesklang[name]: $reply[name]<br />
<b>$hesklang[message]:</b><br />
$reply[message]
<hr />
EOC;
}
echo $hesklang['end_ticket'];
?>
</p>
</body>
</html>