Location: PHPKode > projects > PHP Help Desk Software > language/en/text.php
<?php
/*
* Language file for Help Desk Software HESK (www.hesk.com)
* Language: ENGLISH
* Version: 2.2 from 9th June 2010
* Author: Klemen Stirn (http://www.hesk.com)
*/

/* Change the language name and encoding to your own language */
$hesklang['LANGUAGE']='English';
$hesklang['ENCODING']='iso-8859-1';

/* ERROR MESSAGES */
$hesklang['cant_connect_db']='Can\'t connect to database!';
$hesklang['invalid_action']='Invalid action';
$hesklang['select_username']='Please select your username';
$hesklang['enter_pass']='Please enter your password';
$hesklang['cant_sql']='Can\'t execute SQL';
$hesklang['contact_webmsater']='Please notify webmaster at';
$hesklang['mysql_said']='MySQL said';
$hesklang['wrong_pass']='Wrong password.';
$hesklang['session_expired']='Your session has expired, please login using the form below.';
$hesklang['attempt']='Invalid attempt!';
$hesklang['not_authorized_tickets']='You are not authorized to view tickets inside this category!';
$hesklang['must_be_admin']='You are not authorized to view this page! To view this page you must be logged in as an administrator.';
$hesklang['no_session']='Can\'t start a new session!';
$hesklang['error']='Error';
$hesklang['int_error']='Internal script error';
$hesklang['no_trackID']='No tracking ID';
$hesklang['status_not_valid']='Status not valid';
$hesklang['trackID_not_found']='Tracking ID not found';
$hesklang['enter_message']='Please enter your message';
$hesklang['select_priority']='Please select priority';
$hesklang['ticket_not_found']='Ticket not found! Please make sure you have entered the correct tracking ID!';
$hesklang['no_selected']='No tickets selected, nothing to change';
$hesklang['id_not_valid']='This is not a valid ID';
$hesklang['enter_id']='Please enter tracking ID';
$hesklang['enter_name']='Please enter customer name';
$hesklang['enter_date']='Please enter the date you want to search in';
$hesklang['date_not_valid']='This is not a valid date. Please enter date in <b>YYYY-MM-DD</b> format.';
$hesklang['enter_subject']='Please enter ticket subject';
$hesklang['invalid_search']='Invalid search action';
$hesklang['choose_cat_ren']='Please choose a category to be renamed';
$hesklang['cat_ren_name']='Please write new category name';
$hesklang['cat_not_found']='Category not found';
$hesklang['enter_cat_name']='Please enter category name';
$hesklang['no_cat_id']='No category ID';
$hesklang['cant_del_default_cat']='You cannot delete the default category, you can only rename it';
$hesklang['no_valid_id']='No valid user ID';
$hesklang['user_not_found']='User not found';
$hesklang['enter_real_name']='Please enter user real name';
$hesklang['enter_valid_email']='Please enter a valid e-mail address';
$hesklang['enter_username']='Please enter username (login)';
$hesklang['asign_one_cat']='Please assign user to at least one category!';
$hesklang['signature_long']='User signature is too long! Please limit the signature to 255 chars';
$hesklang['confirm_user_pass']='Please confirm password';
$hesklang['passwords_not_same']='The two passwords entered are not the same!';
$hesklang['cant_del_admin']='You cannot delete the default administrator!';
$hesklang['cant_del_own']='You cannot delete the profile you are logged in as!';
$hesklang['enter_your_name']='Please enter your name';
$hesklang['enter_message']='Please enter your message';
$hesklang['sel_app_cat']='Please select the appropriate category';
$hesklang['sel_app_priority']='Please select the appropriate priority';
$hesklang['enter_ticket_subject']='Please enter your ticket subject';
$hesklang['user_not_found_nothing_edit']='User not found or nothing to change';

/* ADMIN PANEL */
$hesklang['admin_login']='Admin login';
$hesklang['administrator']='Administrator';
$hesklang['login']='Login';
$hesklang['user']='User';
$hesklang['username']='Username';
$hesklang['pass']='Password';
$hesklang['confirm_pass']='Confirm password';
$hesklang['logged_out']='Logged out';
$hesklang['logout']='Logout';
$hesklang['logout_success']='You have been successfully logged out!';
$hesklang['click_login']='Click here to login';
$hesklang['back']='Go back';
$hesklang['displaying_pages']='Displaying <b>%d</b> tickets. Pages:';
$hesklang['trackID']='Tracking ID';
$hesklang['timestamp']='Timestamp';
$hesklang['name']='Name';
$hesklang['subject']='Subject';
$hesklang['status']='Status';
$hesklang['priority']='Priority';
$hesklang['open']='Open'; // Open STATUS
$hesklang['open_action']='Open ticket'; // Open ACTION
$hesklang['close']='Closed'; // Close STATUS
$hesklang['close_action']='Close ticket'; // Close ACTION
$hesklang['any_status']='Any status';
$hesklang['high']='High';
$hesklang['medium']='Medium';
$hesklang['low']='Low';
$hesklang['del_selected']='Delete selected tickets';
$hesklang['manage_cat']='Manage categories';
$hesklang['profile']='Your profile';
$hesklang['show_tickets']='Show tickets';
$hesklang['sort_by']='Sort by';
$hesklang['date_posted']='Date posted';
$hesklang['category']='Category';
$hesklang['any_cat']='Any category';
$hesklang['order']='Order';
$hesklang['ascending']='ascending';
$hesklang['descending']='descending';
$hesklang['display']='Display';
$hesklang['tickets_page']='tickets per page';
$hesklang['find_ticket']='Find ticket';
$hesklang['yyyy_mm_dd']='YYYY-MM-DD';
$hesklang['results_page']='results per page';
$hesklang['opened']='opened'; // The ticket has been OPENED
$hesklang['closed']='closed'; // The ticked has been CLOSED
$hesklang['ticket']='Ticket';
$hesklang['tickets']='Tickets';
$hesklang['ticket_been']='This ticket has been';
$hesklang['view_ticket']='View ticket';
$hesklang['open_tickets']='Open tickets';
$hesklang['remove_statement']='Remove &quot;Powered by&quot; statement';
$hesklang['click_info']='Click here for more info';
$hesklang['rate_script']='Rate this script';
$hesklang['please_rate']='If you like this script please rate it or even write a review at';
$hesklang['new_reply_staff']='New reply to support ticket';
$hesklang['reply_added']='Reply added';
$hesklang['reply_submitted']='Your reply was submitted';
$hesklang['ticket_marked']='This ticket has been marked';
$hesklang['ticket_status']='Ticket status';
$hesklang['replies']='Replies';
$hesklang['date']='Date';
$hesklang['email']='E-mail';
$hesklang['ip']='IP';
$hesklang['message']='Message';
$hesklang['add_reply']='Add reply';
$hesklang['close_this_ticket']='Close this ticket';
$hesklang['change_priority']='Change priority to';
$hesklang['attach_sign']='Attach signature';
$hesklang['profile_settings']='Profile settings';
$hesklang['submit_reply']='Submit reply';
$hesklang['support_panel']='Support panel';
$hesklang['ticket_trackID']='Ticket tracking ID';
$hesklang['c2c']='Click to continue';
$hesklang['tickets_deleted']='Tickets deleted';
$hesklang['num_tickets_deleted']='<b>%d</b> tickets have been deleted';
$hesklang['found_num_tickets']='Found <b>%d</b> tickets. Pages:';
$hesklang['confirm_del_cat']='Are you sure you want to remove this category?';
$hesklang['cat_intro']='Here you are able to manage categories. Categories are useful
for categorizing tickets by relevance (for example &quot;Sales&quot;,
&quot;Hardware problems&quot;, &quot;PHP/MySQL problems&quot; etc) and for
assigning users to categories (for example that your sales person can only view
tickets posted to &quot;Sales&quot; category)';
$hesklang['cat_name']='Category name';
$hesklang['remove']='Remove';
$hesklang['add_cat']='Add new category';
$hesklang['max_chars']='max 40 chars';
$hesklang['create_cat']='Create category';
$hesklang['ren_cat']='Rename category';
$hesklang['to']='to';
$hesklang['cat_added']='Category added';
$hesklang['cat_name_added']='Category %s has been successfully added';
$hesklang['cat_renamed']='Category renamed';
$hesklang['cat_renamed_to']='Selected category has been successfully renamed to';
$hesklang['cat_removed']='Category removed';
$hesklang['cat_removed_db']='Selected category has been successfully removed from the database';
$hesklang['sure_remove_user']='Are you sure you want to remove this user?';
$hesklang['manage_users']='Manage users';
$hesklang['users_intro']='Here you are able to manage users who can login to the admin panel and
answer tickets. Administrators can view/edit tickets in any category and have access
to all functions of the admin panel (manage users, manage categories, ...) while
other users may only view and reply to tickets within their categories.';
$hesklang['yes']='YES';
$hesklang['no']='NO';
$hesklang['edit']='Edit';
$hesklang['add_user']='Add new user';
$hesklang['req_marked_with']='Required fields are marked with';
$hesklang['real_name']='Real name';
$hesklang['signature_max']='Signature (max 255 chars)';
$hesklang['sign_extra']='HTML code is not allowed. Links will be clickable.';
$hesklang['create_user']='Create user';
$hesklang['editing_user']='Editing user';
$hesklang['user_added']='User added';
$hesklang['user_added_success']='New user %s with password %s has been successfully added';
$hesklang['profile_updated']='Profile updated';
$hesklang['profile_updated_success']='User profile has been successfully updated';
$hesklang['user_removed']='User removed';
$hesklang['sel_user_removed']='Selected user has been successfully removed from the database';
$hesklang['profile_for']='Profile for';
$hesklang['new_pass']='New password';
$hesklang['update_profile']='Update profile';
$hesklang['notify_new_posts']='Notify me of new tickets and posts within my categories';
$hesklang['profile_updated']='Profile updated';
$hesklang['profile_updated_success']='Your profile has been successfully updated';
$hesklang['view_profile']='View profile';
$hesklang['new_reply_ticket']='New reply to support ticket';
$hesklang['new_ticket_submitted']='New support ticket submitted';
$hesklang['user_profile_updated_success']='This user profile has been updated successfully';
$hesklang['printer_friendly']='Printer friendly version';
$hesklang['end_ticket']='--- End of ticket ---';

/* CUSTOMER INTERFACE */
$hesklang['your_ticket_been']='Your ticket has been';
$hesklang['view_your_ticket']='View your ticket';
$hesklang['submit_ticket']='Submit a ticket';
$hesklang['sub_ticket']='Submit ticket';
$hesklang['use_form_below']='Please use the form below to submit a ticket. Required fields are marked with';
$hesklang['before_submit']='Before submitting please make sure of the following';
$hesklang['all_info_in']='All necessary information has been filled out';
$hesklang['all_error_free']='All information is correct and error-free';
$hesklang['we_have']='We have';
$hesklang['recorded_ip']='recorded as your IP Address';
$hesklang['recorded_time']='recorded the time of your submission';
$hesklang['save_changes']='Save changes';
$hesklang['reply_submitted']='Reply submitted';
$hesklang['reply_submitted_success']='Your reply to this ticket has been successfully submitted';
$hesklang['view_your_ticket']='View your ticket';
$hesklang['ticket_received']='Ticket received';
$hesklang['ticket_submitted']='Ticket submitted';
$hesklang['ticket_submitted_success']='Your ticket has been successfully submitted! Ticket ID';
$hesklang['your_ticket']='Your ticket';


/* ADDED IN HESK VERSION 0.94 */
$hesklang['check_updates']='Make sure you always have installed the latest version of Hesk!';
$hesklang['check4updates']='Check for updates';
$hesklang['open']='New';
$hesklang['wait_reply']='Waiting reply';
$hesklang['wait_staff_reply']='Waiting reply from staff';
$hesklang['wait_cust_reply']='Waiting reply from customer';
$hesklang['replied']='Replied';
$hesklang['closed']='Resolved';
$hesklang['last_update']='Last update';
$hesklang['last_replier']='Last replier';
$hesklang['staff']='Staff';
$hesklang['customer']='Customer';
$hesklang['archived']='Archived';
$hesklang['close_selected']='Mark selected tickets Resolved';
$hesklang['execute']='Execute';
$hesklang['saved_replies']='Canned responses';
$hesklang['manage_saved']='Canned responses';
$hesklang['manage_intro']='Here you can add and manage canned responses. These are commonly used replies which are more or less the same for every customer. You should use canned responses to avoid typing the same reply to different customers numerous times.';
$hesklang['saved_title']='Canned response title';
$hesklang['no_saved']='No canned responses';
$hesklang['delete_saved']='Are you sure you want to delete this canned response?';
$hesklang['new_saved']='Add or Edit a canned response';
$hesklang['canned_add']='Create a new canned response';
$hesklang['canned_edit']='Edit selected canned response';
$hesklang['saved_title']='Title (max 50 chars)';
$hesklang['save_reply']='Save response';
$hesklang['saved']='Response saved';
$hesklang['your_saved']='Your canned response has been saved for future use';
$hesklang['ent_saved_title']='Please enter reply title';
$hesklang['ent_saved_msg']='Please enter reply message';
$hesklang['saved_removed']='Canned response removed';
$hesklang['saved_rem_full']='Selected canned response has been removed from the database';
$hesklang['clip_alt']='This post has attachments';
$hesklang['attachments']='Attachments';
$hesklang['accepted_types']='Accepted file types';
$hesklang['max_file_size']='Max. file size';
$hesklang['fill_all']='Missing required field';
$hesklang['file_too_large']='Your file %s is too large';
$hesklang['type_not_allowed']='Invalid file type (%s)';
$hesklang['cannot_move_tmp']='Cannot move file to the attachments folder, please check your server path settings';
$hesklang['created_on']='Created on';
$hesklang['add_archive']='Add to archive';
$hesklang['remove_archive']='Remove from archive';
$hesklang['added_archive']='Added to archive';
$hesklang['removed_archive']='Removed from archive';
$hesklang['added2archive']='Ticket has been added to archive';
$hesklang['removedfromarchive']='Ticket has been removed from archive';
$hesklang['tickets_closed']='Tickets closed';
$hesklang['num_tickets_closed']='<b>%d</b> tickets have been closed';
$hesklang['select_saved']='Select a canned response';
$hesklang['select_empty']='Select / Empty';
$hesklang['insert_special']='Insert special tag (will be replaced with customer info)';
$hesklang['move_to_catgory']='Move ticket to';
$hesklang['move']='Move';
$hesklang['moved']='Ticket moved';
$hesklang['moved_to']='This ticket has been moved to the new category';
$hesklang['url']='URL';
$hesklang['all_not_closed']='All but closed';
$hesklang['chg_all']='Change all';
$hesklang['settings']='Settings';
$hesklang['settings_intro']='Use this tool to configure your help desk. For more information about all settings and options click the help sign or refer to the readme.html file.';
$hesklang['all_req']='All fields (except disabled ones) are required!';
$hesklang['wbst_title']='Website title';
$hesklang['wbst_url']='Website URL';
$hesklang['email_sup']='Support e-mail';
$hesklang['email_wm']='Webmaster e-mail';
$hesklang['email_noreply']='No reply e-mail';
$hesklang['max_listings']='Listings per page';
$hesklang['print_size']='Print font size';
$hesklang['debug_mode']='Debug mode';
$hesklang['on']='ON';
$hesklang['off']='OFF';
$hesklang['use_secimg']='Use anti-SPAM image';
$hesklang['secimg_no']='Not available';
$hesklang['attach_use']='Use attachments';
$hesklang['attach_num']='Number per post';
$hesklang['attach_size']='File size limit (KB)';
$hesklang['attach_type']='Allowed file types';
$hesklang['place_after']='After Message';
$hesklang['place_before']='Before Message';
$hesklang['custom_f']='Custom field';
$hesklang['custom_u']='Use this field';
$hesklang['custom_n']='Field name';
$hesklang['custom_l']='Maximum length (chars)';
$hesklang['hesk_path']='System/root path';
$hesklang['db_host']='Database host';
$hesklang['db_name']='Database name';
$hesklang['db_user']='Database username';
$hesklang['db_pass']='Database password';
$hesklang['err_sname']='Please enter your website title';
$hesklang['err_surl']='Please enter your website URL. Make sure it is a valid URL (start with http:// or https://)';
$hesklang['err_supmail']='Please enter a valid support e-mail';
$hesklang['err_wmmail']='Please enter a valid webmaster e-mail';
$hesklang['err_nomail']='Please enter a valid noreply e-mail';
$hesklang['err_htitle']='Please enter the title of your support desk';
$hesklang['err_hurl']='Please enter your Hesk folder url. Make sure it is a valid URL (start with http:// or https://)';
$hesklang['err_spath']='Please enter the system (root, server) path to Hesk folder';
$hesklang['err_lang']='Please select Hesk language';
$hesklang['err_nolang']='The language file specified doesn\'t exist in the language folder! Make sure the file is uploaded before changing the language setting.';
$hesklang['err_max']='Please enter maximum listings displayed per page';
$hesklang['err_psize']='Please enter the print font size';
$hesklang['err_dbhost']='Please enter your MySQL database host';
$hesklang['err_dbname']='Please enter your MySQL database name';
$hesklang['err_dbuser']='Please enter your MySQL database username';
$hesklang['err_dbpass']='Please enter your MySQL database password';
$hesklang['err_dbconn']='Could not connect to MySQL database using provided information! Please double-check your database settings';
$hesklang['err_dbsele']='Could not select MySQL database, please double-check database NAME';
$hesklang['err_custname']='Please enter name(s) for selected optional field(s)';
$hesklang['err_openset']='Can\'t open file <b>hesk_settings.inc.php</b> for writing. Please CHMOD this file to 666 (rw-rw-rw-)';
$hesklang['set_saved']='Settings saved';
$hesklang['set_were_saved']='Your settings have been successfully saved';
$hesklang['sec_img']='Security image';
$hesklang['sec_enter']='Please enter the number displayed above';
$hesklang['sec_miss']='Please enter the security number';
$hesklang['sec_wrng']='Wrong security number';
$hesklang['submit_problems']='Please go back and correct the following problems';
$hesklang['cat_order']='Category order';
$hesklang['reply_order']='Canned response order';
$hesklang['move_up']='Move up';
$hesklang['move_dn']='Move down';
$hesklang['cat_move_id']='Missing category ID';
$hesklang['reply_move_id']='Missing canned response ID';
$hesklang['forgot_tid']='Forgot tracking ID?';
$hesklang['tid_mail']='Please enter your e-mail address and your ticket IDs will be sent to you';
$hesklang['tid_send']='Send me my tracking ID';
$hesklang['tid_not_found']='No tickets with your e-mail address were found';
$hesklang['tid_email_subject']='Support ticket reminder';
$hesklang['tid_sent']='Tracking ID sent';
$hesklang['tid_sent2']='An e-mail with details about your tickets has been sent to your address';
$hesklang['check_spambox']='Be sure to also check for the email inside your SPAM/Junk mailbox!';
$hesklang['reply_not_found']='Canned response not found';
$hesklang['exists']='Exists';
$hesklang['no_exists']='Doesn\'t exist';
$hesklang['writable']='Writable';
$hesklang['not_writable']='Not writable';
$hesklang['disabled']='disabled';
$hesklang['e_settings']='You will not be able to save your settings unless this file is writable by the script. Please refer to the readme file for further instructions!';
$hesklang['e_attdir']='You will not be able to file attachments unless this exists and is writable by the script. Please refer to the readme file for further instructions!';
$hesklang['e_save_settings']='Unable to save your settings because <b>hesk_settings.inc.php</b> file is not writable by the script.';
$hesklang['e_attach']='Disabled because your <b>attachments</b> directory is not writable by the script.';
$hesklang['go']='Go';


/* ADDED OR CHANGED IN VERSION 2.0 */
$hesklang['v']='HESK version';
$hesklang['check_status']='Checking status';
$hesklang['sub_support']='Submit a ticket';
$hesklang['open_ticket']='Submit a new issue to a department';
$hesklang['view_existing']='View existing ticket';
$hesklang['vet']='View tickets you submitted in the past';
$hesklang['enter_user']='Please enter your username';
$hesklang['remember_user']='Remember my username';
$hesklang['wrong_user']='Wrong username';
$hesklang['duplicate_user']='You already have a user with this username! Choose a unique username for each login.';
$hesklang['no_permission']='You don\'t have permission to perform this task, please login with an account that has.';
$hesklang['tickets_on_pages']='Number of tickets: %d | Number of pages: %d'; // First %d is replaced with number of tickets, second %d with number of pages
$hesklang['jump_page']=' | Jump to page:';
$hesklang['no_tickets_open']='No unresolved tickets found';
$hesklang['no_tickets_crit']='No tickets found matching your criteria';
$hesklang['confirm_execute']='Are you sure you want to continue?';
$hesklang['legend']='Legend';
$hesklang['main_page']='Home';
$hesklang['menu_users']='Users';
$hesklang['menu_cat']='Categories';
$hesklang['menu_can']='Canned responses';
$hesklang['menu_profile']='Profile';
$hesklang['menu_kb']='Knowledgebase'; // Admin MENU item
$hesklang['kb_text']='Knowledgebase'; // Item visible to customers
$hesklang['viewkb']='View entire Knowledgebase';
$hesklang['kb']='Manage Knowledgebase';
$hesklang['kb_intro']='Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers.
A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time. You can arrange articles into categories
and sub categories.'; // Description in ADMIN panel
$hesklang['kb_is']='Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS
$hesklang['new_kb_art']='New knowledgebase article';
$hesklang['kb_cat']='Category';
$hesklang['kb_subject']='Subject';
$hesklang['kb_content']='Contents';
$hesklang['kb_type']='Type';
$hesklang['kb_published']='Published';
$hesklang['kb_published2']='The article is viewable to everyone in the knowledgebase.';
$hesklang['kb_private']='Private';
$hesklang['kb_private2']='Private articles can only be read by staff.';
$hesklang['kb_draft']='Draft';
$hesklang['kb_draft2']='The article is saved but not yet published. It can only be read by staff<br /> who has permission to manage knowledgebase articles.';
$hesklang['kb_links']='<i><span class="notice"><b>Warning!</b></span><br />Enter valid code without &lt;head&gt; and &lt;body&gt; tags, just content!</i>';
$hesklang['kb_ehtml']='This is HTML code (I will enter valid (X)HTML code)';
$hesklang['kb_dhtml']='This is plain text (links will be clickable)';
$hesklang['kb_save']='Save article';
$hesklang['kb_e_subj']='Enter article subject!';
$hesklang['kb_e_cont']='Write article contents!';
$hesklang['kb_art_added']='Article added';
$hesklang['your_kb_added']='A new knowledgebase article has been successfully added';
$hesklang['kb_art_deleted']='Article deleted';
$hesklang['your_kb_deleted']='Selected knowledgebase article has been successfully deleted';
$hesklang['kb_art_mod']='Article modified';
$hesklang['your_kb_mod']='Your changes to the selected article have been saved successfully';
$hesklang['kb_cat_new']='New knowledgebase (sub)category';
$hesklang['kb_cat_parent']='Parent category';
$hesklang['kb_cat_sub']='Subcategories';
$hesklang['kb_cat_title']='Category title';
$hesklang['kb_cat_published']='The category is viewable to everyone in the knowledgebase.';
$hesklang['kb_cat_private']='The category can only be read by staff.';
$hesklang['kb_cat_add']='Add category';
$hesklang['kb_cat_e_title']='Enter category title!';
$hesklang['kb_cat_added']='Category added';
$hesklang['kb_cat_added2']='A new category has been successfully added to the knowledgebase';
$hesklang['kb_cat_man']='Manage knowledgebase category';
$hesklang['kb_cat_edit']='Edit category details';
$hesklang['kb_cat_inv']='Invalid category';
$hesklang['kb_cat_art']='Articles in this category';
$hesklang['kb_p_art']='+ Article';
$hesklang['kb_p_art2']='add a new article to the selected category.';
$hesklang['kb_add_art']='Add Article';
$hesklang['kb_p_cat']='+ Category';
$hesklang['kb_p_cat2']='create a new sub-category inside the selected category.';
$hesklang['kb_add_cat']='Add Category';
$hesklang['kb_p_man']='Manage';
$hesklang['kb_p_man2']='manage selected category (edit, delete, manage articles).';
$hesklang['kb_main']='The main knowledgebase category cannot be deleted or moved.';
$hesklang['kb_no_art']='There are no articles in this category.';
$hesklang['author']='Author';
$hesklang['views']='Views';
$hesklang['delete']='Delete';
$hesklang['rating']='Rating';
$hesklang['votes']='Votes';
$hesklang['kb_rated']='Article rated %s/5.0';
$hesklang['kb_not_rated']='Article not rated yet';
$hesklang['del_art']='Are you sure you want to delete selected article?';
$hesklang['kb_art_id']='Missing or invalid article ID!';
$hesklang['kb_art_edit']='Edit article';
$hesklang['revhist']='Revision history';
$hesklang['revision1']='<li class="smaller">On %s submitted by %s</li>';
$hesklang['revision2']='<li class="smaller">On %s modified by %s</li>';
$hesklang['kb_order']='Order';
$hesklang['kb_delcat']='Are you sure you want to delete this category?';
$hesklang['kb_cat_mod']='Category modified';
$hesklang['your_cat_mod']='Your changes to the selected category have been saved successfully';
$hesklang['kb_cat_del']='Knowledgebase category deleted';
$hesklang['kb_cat_dlt']='The selected knowledgebase category has been deleted.';
$hesklang['allowed_cat']='Categories';
$hesklang['allow_feat']='Features';
$hesklang['can_view_tickets']='View tickets';
$hesklang['can_reply_tickets']='Reply to tickets';
$hesklang['can_assign_tickets']='Assign tickets';
$hesklang['can_del_tickets']='Delete tickets';
$hesklang['can_edit_tickets']='Edit ticket replies';
$hesklang['can_change_cat']='Change ticket category';
$hesklang['can_man_kb']='Manage knowledgebase';
$hesklang['can_man_users']='Manage users';
$hesklang['can_man_cat']='Manage categories';
$hesklang['can_man_canned']='Manage canned responses';
$hesklang['can_man_settings']='Manage help desk settings';
$hesklang['can_del_notes']='Delete any ticket notes';
$hesklang['dan']='users can delete their own ticket notes, select this only if you wish to allow this user to also be able to delete notes from other users';
$hesklang['in_all_cat']='in allowed categories only';
$hesklang['admin_can']='(access to all features and categories)';
$hesklang['staff_can']='(you can limit features and categories)';
$hesklang['asign_one_feat']='Please assign at least one feature to this user!';
$hesklang['na_view_tickets']='You are not authorized to view tickets';
$hesklang['sh']='Show / Hide';
$hesklang['support_notice']='Sorry, this section can only be hidden when you purchase a HESK license!';
$hesklang['rart']='Was this article helpful?';
$hesklang['r']='Was this reply helpful?';
$hesklang['tyr']='Thank you for rating';
$hesklang['cw']='Close Window';
$hesklang['cw2']='Close window and submit ticket';
$hesklang['rh']='Rated as <i>helpful</i>';
$hesklang['rnh']='Rated as <i>not helpful</i>';
$hesklang['ar']='Already rated';
$hesklang['rated']='User rated %s/5.0 (%s votes)';
$hesklang['not_rated']='User not rated yet';
$hesklang['rdis']='Rating has been disabled';
$hesklang['kbdis']='Knowledgebase is disabled';
$hesklang['kbpart']='Sorry, you don\'t have permission to access this article';
$hesklang['popart']='Top Knowledgebase articles:';
$hesklang['latart']='Latest Knowledgebase articles:';
$hesklang['m']='More topics';
$hesklang['ac']='Articles in this category:';
$hesklang['noa']='No articles yet';
$hesklang['noac']='No articles yet in this category';
$hesklang['dta']='Date added';
$hesklang['ad']='Article details';
$hesklang['aid']='Article ID';
$hesklang['as']='Solution';
$hesklang['search']='Search';
$hesklang['sr']='Search results';
$hesklang['nosr']='No matching articles found. Try browsing the knowledgebase or submit a new support ticket.';
$hesklang['rv']='Reset views';
$hesklang['rr']='Reset votes (ratings)';
$hesklang['opt']='Options';
$hesklang['delcat']='Delete category';
$hesklang['move1']='Move articles to parent category';
$hesklang['move2']='Delete articles in this category';
$hesklang['sc']='Suggested knowledgebase articles';
$hesklang['not']='Tickets'; // Number of all tickets in category
$hesklang['graph']='Graph';
$hesklang['lu']='List usernames';
$hesklang['aclose']='Autoclose tickets';
$hesklang['aclose2']='days after last staff reply';
$hesklang['s_ucrt']='Reopen tickets';
$hesklang['urate']='Reply ratings';
$hesklang['hesk_url']='Help desk URL';
$hesklang['hesk_title']='Help desk title';
$hesklang['server_time']='Server time offset';
$hesklang['t_h']='hours';
$hesklang['cid']='Case Tracking ID';
$hesklang['t_m']='minutes';
$hesklang['day']='Daylight saving';
$hesklang['tfor']='Time format';
$hesklang['prefix']='Table prefix';
$hesklang['s_ekb']='Knowledgebase (KB)';
$hesklang['s_kbs']='Enable KB search';
$hesklang['s_kbr']='Enable KB rating';
$hesklang['s_maxsr']='Max search results';
$hesklang['s_suggest']='Suggest KB articles';
$hesklang['s_spop']='Show popular articles';
$hesklang['s_slat']='Show latest articles';
$hesklang['s_onin']='on <a href="../" target="_blank">help desk index</a> page';
$hesklang['s_onkb']='on <a href="../knowledgebase.php" target="_blank">Knowledgebase index</a> page';
$hesklang['s_scol']='Categories in row';
$hesklang['s_ptxt']='Article preview length';
$hesklang['s_psubart']='Subcategory articles';
$hesklang['enable']='Enable';
$hesklang['s_type']='Type';
$hesklang['custom_r']='Required';
$hesklang['custom_place']='Location';
$hesklang['custom_use']='Custom fields';
$hesklang['stf']='Text field';
$hesklang['stb']='Large text box';
$hesklang['srb']='Radio button';
$hesklang['ssb']='Select box';
$hesklang['db']='Database';
$hesklang['hd']='Help desk settings';
$hesklang['gs']='General settings';
$hesklang['cwin']='Close window';
$hesklang['defw']='Default value';
$hesklang['ok']='OK';
$hesklang['ns']='These are available options for this custom field. To save changes click <b>OK</b> and <b>Save changes</b> button on the admin settings page!';
$hesklang['rows']='Rows (height)';
$hesklang['cols']='Columns (width)';
$hesklang['opt2']='Options for this radio button, enter one option per line (each line will create a new radio button value to choose from). You need to enter at least two options!';
$hesklang['opt3']='Options for this select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!';
$hesklang['atl2']='Enter at least two options (one per line)!';
$hesklang['notes']='Notes';
$hesklang['addnote']='+ Add note';
$hesklang['noteby']='Note by';
$hesklang['delnote']='Delete note';
$hesklang['noteerr']='Note already deleted or wrong parameters';
$hesklang['s']='Submit';
$hesklang['nhid']='Notes are hidden from customers!';
$hesklang['delt']='Delete this post';
$hesklang['edtt']='Edit post';
$hesklang['edt1']='Post modified';
$hesklang['edt2']='Changes to the selecting post have been saved';
$hesklang['dele']='Delete this ticket';
$hesklang['repd']='Post deleted';
$hesklang['repl']='Selected post has been deleted';
$hesklang['tickets_found']='Search results';
$hesklang['al']='Admin link';
$hesklang['ap']='Go to Administration Panel';
$hesklang['dap']='Display a link to admin panel from <a href="../" target="_blank">help desk index</a>';
$hesklang['ntmc']='New ticket moved to your category';
$hesklang['csrt']='Current server time:';
$hesklang['q_miss']='Please answer the anti-SPAM question';
$hesklang['use_q']='Use anti-SPAM question';
$hesklang['q_q']='-&gt; Question (HTML code is <font class="success">allowed</font>)';
$hesklang['q_a']='-&gt; Answer';
$hesklang['err_qask'] = 'Enter an anti-SPAM question';
$hesklang['err_qans'] = 'Enter answer to the anti-SPAM question';
$hesklang['genq'] = 'Generate a random question';


/* Added or modified in version 2.1 */
$hesklang['amo']='Add more';
$hesklang['delatt']='Delete selected attachment?';
$hesklang['kb_att_rem']='Selected attachment has been removed';
$hesklang['inv_att_id']='Invalid attachment ID!';
$hesklang['scb']='Checkbox';
$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible. You need to enter at least two options!';
$hesklang['autologin']='Log me on automatically each visit';
$hesklang['just_user']='Remember just my username';
$hesklang['nothx']='No, thanks';
$hesklang['pinfo']='Profile information';
$hesklang['sig']='Signature';
$hesklang['pref']='Preferences';
$hesklang['aftrep']='After replying to a ticket';
$hesklang['showtic']='Show the ticket I just replied to';
$hesklang['gomain']='Return to main administration page';
$hesklang['shownext']='Open next ticket that needs my reply (if none go to main administration page)';
$hesklang['rssn']='Showing next ticket that needs your attention';
$hesklang['mrep']='Replace existing message';
$hesklang['madd']='Add to the bottom';
$hesklang['priv']='Private categories and articles viewable to staff only are marked with *';
$hesklang['gopr']='Visit the knowledgebase';
$hesklang['inve']='Invalid e-mail file';
$hesklang['emfm']='Missing e-mail file';
$hesklang['lgs']='Language settings';
$hesklang['hesk_lang']='Default Language';
$hesklang['s_mlang']='Multiple languages';
$hesklang['s_mlange']='If enabled your users will be able to access the help desk in any of the installed languages. Enable only if you provide support in all installed languages!';
$hesklang['s_inl']='Test language folder';
$hesklang['s_inle']='Testing the language folder for valid languages. Only languages that pass all tests are properly installed. For language installation instructions and help with errors see the <b>readme.html</b> file!';
$hesklang['ta']='Test again';
$hesklang['alo']='Allow automatic login';
$hesklang['chol']='Preferred Language';
$hesklang['mmdl']='Make this my preferred Language';
$hesklang['warn']='WARNING';
$hesklang['dmod']='Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.';
$hesklang['kb_spar']='Category can\'t be it\'s own parent category!';
$hesklang['mysql_root']='Your MySQL password is empty, are you sure you want to login with root user? This is a significant security risk!';
$hesklang['chg']='Change';
$hesklang['inpr']='Invalid priority value';
$hesklang['chpri']='Priority changed';
$hesklang['chpri2']='Ticket\'s priority has been changed to %s';
$hesklang['selcan']='Select the canned response you would like to edit';
$hesklang['q_wrng']='Wrong anti-SPAM answer';
$hesklang['cndupl']='You already have a category with that name. Choose a unique name for each category.';
$hesklang['wsel']='Select the field you want to search by';
$hesklang['can_add_archive']='Can add tickets to archive';


/* Added or modified in version 2.2 */
$hesklang['eto']='Invalid request';
$hesklang['id']='ID';
$hesklang['geco']='Generate Direct Link';
$hesklang['genl']='Direct Category Link';
$hesklang['genl2']='Use this link to preselect category in the &quot;Submit a ticket&quot; form.';
$hesklang['ask']='Ask a question:';
$hesklang['shlp']='Search Help';
$hesklang['exa']='Examples';
$hesklang['small']='Small Box';
$hesklang['large']='Large Box';
$hesklang['cpri']='Customer priority';
$hesklang['owner']='Owner';
$hesklang['unas']='Unassigned';
$hesklang['assi']='Assign';
$hesklang['asst']='Assign to';
$hesklang['asst2']='Assign this ticket to';
$hesklang['asss']='Assign to self';
$hesklang['asss2']='Assign this ticket to myself';
$hesklang['select']=' - - Select - - ';
$hesklang['can_assign_self']='Can assign tickets to self';
$hesklang['can_assign_others']='Can assign tickets to others';
$hesklang['can_run_reports']='Can run reports';
$hesklang['can_view_ass_others']='Can view tickets assigned to others';
$hesklang['unoa']='Selected user doesn\'t have access to this category';
$hesklang['tasi']='Owner Assigned';
$hesklang['tasy']='This ticket has been assigned to you';
$hesklang['taso']='This ticket has been assigned to the selected user';
$hesklang['tasy2']='Assigned to you';
$hesklang['taso2']='Assigned to other staff';
$hesklang['nose']='No owner selected';
$hesklang['onasc']='This owner doesn\'t have access to the selected category.';
$hesklang['tunasi']='Ticket Unassigned';
$hesklang['tunasi2']='Ticket is without an owner and ready to be assigned again';
$hesklang['note']='Note';
$hesklang['success']='Success';
$hesklang['nyt']='This ticket is assigned to';
$hesklang['noch']='No changes have been made';
$hesklang['orch']='Display order has been modified';
$hesklang['rfm']='Required information missing:';
$hesklang['repl0']='Insufficient permissions to perform this task';
$hesklang['repl1']='This post doesn\'t exist';
$hesklang['reports']='Reports';
$hesklang['reports_intro']='The reports section lets you run several reports and see ticket statistics in a chosen date range.';
$hesklang['refi']='Reset form data';
$hesklang['dich']='Discard Changes';
$hesklang['dire']='Display Report';
$hesklang['m1']='January';
$hesklang['m2']='February';
$hesklang['m3']='March';
$hesklang['m4']='April';
$hesklang['m5']='May';
$hesklang['m6']='June';
$hesklang['m7']='July';
$hesklang['m8']='August';
$hesklang['m9']='September';
$hesklang['m10']='October';
$hesklang['m11']='November';
$hesklang['m12']='December';
$hesklang['d1']='Monday';
$hesklang['d2']='Tuesday';
$hesklang['d3']='Wednesday';
$hesklang['d4']='Thursday';
$hesklang['d5']='Friday';
$hesklang['d6']='Saturday';
$hesklang['d0']='Sunday';
$hesklang['mo']='Mo';
$hesklang['tu']='Tu';
$hesklang['we']='We';
$hesklang['th']='Th';
$hesklang['fr']='Fr';
$hesklang['sa']='Sa';
$hesklang['su']='Su';
$hesklang['from']='From';
$hesklang['cinv']='Invalid date';
$hesklang['cinv2']='Accepted format is mm/dd/yyyy';
$hesklang['cinm']='Invalid month value';
$hesklang['cinm2']='Allowed range is';
$hesklang['cind']='Invalid day of month value';
$hesklang['cind2']='Allowed range for selected month is';
$hesklang['month']='Month';
$hesklang['ocal']='Open Calendar';
$hesklang['ca01']='Previous Year';
$hesklang['ca02']='Previous Month';
$hesklang['ca03']='Next Month';
$hesklang['ca04']='Next Year';
$hesklang['ca05']='Close Calendar';
$hesklang['cdr']='Choose date range:';
$hesklang['crt']='Choose report type:';
$hesklang['r1']='Today';
$hesklang['r2']='Yesterday';
$hesklang['r3']='This month';
$hesklang['r4']='Last month';
$hesklang['r5']='Last 30 days';
$hesklang['r6']='This week (Mon-Sun)';
$hesklang['r7']='Last week (Mon-Sun)';
$hesklang['r8']='This business week (Mon-Fri)';
$hesklang['r9']='Last business week (Mon-Fri)';
$hesklang['r10']='This year';
$hesklang['r11']='Last year';
$hesklang['r12']='All time';
$hesklang['datetofrom']='&quot;Date From&quot; cannot be higher than &quot;Date to&quot;. The dates have been switched.';
$hesklang['t1']='Tickets per day';
$hesklang['t2']='Tickets per month';
$hesklang['t3']='Tickets per user';
$hesklang['t4']='Tickets per category';
$hesklang['ticass']='Assigned tickets';
$hesklang['ticall']='Replied to tickets';
$hesklang['totals']='Totals';
$hesklang['all']='All';
$hesklang['atik']='New tickets';
$hesklang['kbca']='You already have a knowledgebase category with this name.';
$hesklang['menu_msg']='Mail';
$hesklang['menu_can']='Canned';
$hesklang['m_from']='From:'; // Mail "from" address
$hesklang['m_to']='To:'; // Mail "to" address
$hesklang['m_sub']='Subject:'; // Mail subject
$hesklang['m_re']='Re:'; // Mail reply subject prefix, like "Re: Original subject"
$hesklang['m_fwd']='Fwd:'; // Mail forward subject prefix, like "Fwd: Original subject"
$hesklang['m_h']='Private messages';
$hesklang['m_intro']='Use private messages to send quick messages to other staff members within the HESK.';
$hesklang['e_udel']='(User deleted)';
$hesklang['new_mail']='New private message';
$hesklang['m_send']='Send message';
$hesklang['m_rec']='Select message recipient';
$hesklang['m_inr']='Invalid message recipient';
$hesklang['m_esu']='Enter private message subject';
$hesklang['m_pms']='Your private message has been sent';
$hesklang['m_pmnes']='New private message has arrived';
$hesklang['inbox']='INBOX';
$hesklang['outbox']='OUTBOX';
$hesklang['m_new']='NEW MESSAGE';
$hesklang['pg']='Show page';
$hesklang['npm']='No private messages in this folder.';
$hesklang['m_ena']='You don\'t have permission to read this message.';
$hesklang['mau']='Mark as unread';
$hesklang['mo1']='Mark selected messages as read';
$hesklang['mo2']='Mark selected messages as unread';
$hesklang['mo3']='Delete selected messages';
$hesklang['delm']='Delete this message';
$hesklang['e_tid']='Error generating a unique ticket ID, please try submitting the form again later.';
$hesklang['smmr']='Selected messages have been marked as read';
$hesklang['smmu']='Selected messages have been marked as unread';
$hesklang['smdl']='Selected messages have been deleted';
$hesklang['show']='Show';
$hesklang['disp_only_archived']='Only archived tickets';
$hesklang['search_only_archived']='Only archived tickets';
$hesklang['s_my']='Assigned to me';
$hesklang['s_ot']='Assigned to others';
$hesklang['s_un']='Unassigned tickets';
$hesklang['s_for']='Search for';
$hesklang['s_in']='Search in';
$hesklang['s_incl']='Search within';
$hesklang['find_ticket_by']='Find a ticket';
$hesklang['e_nose']='No assignment status selected, showing all tickets.';
$hesklang['fsq']='Enter your search query';
$hesklang['topen']='Open'; // Not-resolved tickets
$hesklang['nms']='No messages selected, nothing to change';
$hesklang['tlo']='Lock ticket';
$hesklang['tul']='Unlock ticket';
$hesklang['loc']='Locked';
$hesklang['isloc']='Customers cannot reply to or re-open locked tickets. When locked ticket is marked as resolved.';
$hesklang['tlock']='Ticket has been locked';
$hesklang['tunlock']='Ticket has been unlocked';
$hesklang['tislock']='This ticket has been locked, the customer will not be able to post a reply.';
$hesklang['tislock2']='This ticket has been locked, you cannot post a reply.';
$hesklang['nsfo']='No relevant articles found.';
$hesklang['thist']='Ticket status history';
$hesklang['thist1']='<li class="smaller">On %s moved to category %s by %s</li>';
$hesklang['thist2']='<li class="smaller">On %s assigned to %s by %s</li>';
$hesklang['thist3']='<li class="smaller">On %s closed by %s</li>';
$hesklang['thist4']='<li class="smaller">On %s opened by %s</li>';
$hesklang['thist5']='<li class="smaller">On %s locked by %s</li>';
$hesklang['thist6']='<li class="smaller">On %s unlocked by %s</li>';
$hesklang['thist7']='<li class="smaller">On %s ticket created by %s</li>';
$hesklang['elocked']='This ticket has been locked or deleted.';
$hesklang['nti']='+ New ticket';
$hesklang['nti2']='Insert a new ticket';
$hesklang['nti3']='Use this form to create a new ticket in a customer\'s name. Enter <i>customer</i> information in the form (customer name, customer e-mail, ...) and NOT your name! Ticket will be created as if the customer submitted it.';
$hesklang['addop']='Options';
$hesklang['seno']='Send e-mail notification to the customer';
$hesklang['otas']='Show the ticket after submission';
$hesklang['notn']='Notifications';
$hesklang['nomw']='The help desk will send an e-mail notification when:';
$hesklang['nwts']='A new ticket is submitted with owner:';
$hesklang['ncrt']='Client responds to a ticket with owner:';
$hesklang['ntam']='A ticket is assigned to me';
$hesklang['npms']='A private message is sent to me';
$hesklang['support_remove']='A lot of effort, time and money went into developing HESK. Support HESK, buy a license that will also remove the credits links <i>Powered by Help Desk Software HESK&trade;</i> from your helpdesk';
$hesklang['ticket_assigned_to_you']='New ticket assigned to you';
$hesklang['ycvtao']='You are not allowed to view tickets assigned to others';
$hesklang['password_not_valid']='Password must be at least 5 chars long';
$hesklang['lkbs']='Loading knowledgebase suggestions...';
$hesklang['auto']='(automatically)';

/* DO NOT CHANGE BELOW */
if (!defined('IN_SCRIPT')) {echo "No syntax errors detected in $_SERVER[PHP_SELF]";exit();}
?>
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