Location: PHPKode > projects > PHP Help Desk Software > language/en/emails/new_ticket.txt
Dear %%NAME%%,

Your support ticket "%%SUBJECT%%" has been submitted. We try to reply to all tickets as soon as possible, usually within 24 hours.

Your tracking ID: %%TRACK_ID%%

You can view the status of your ticket here:
%%TRACK_URL%%

You will receive an e-mail notification when our staff replies to your ticket.

*DO NOT REPLY TO THIS E-MAIL*
This is an automated e-mail message sent from our support system. Do not reply to this e-mail as we won't receive your reply!

Yours sincerely,

%%SITE_TITLE%%
%%SITE_URL%%
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