iKode Helpdesk X 4.0
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iKode Helpdesk X is an easy to install and integrate help desk and trouble ticket software written in PHP, it helps to set up a web-based help desk software easily for your website to deliver excellent customer service. iKode Helpdesk X aims to track and solve customers' troubles and save your staff' time.
Features of iKode Helpdesk X:
- Clients can submit ticket from the web or via emails.
- Tickets review and modify can be done by clients themselves.
- Allows clients to reply tickets directly via email if they have further questions.
- Administrator can set up the most Frequency Asking Questions into knowledgebase, so the clients can search and browse related Knowledgebase articles before final ticket submission.
- Canned responses can be created to aviod typing the same reply to different customer for many times.
- The front end interface can be customized by staff to meet their site style.
- The database in iKode Helpdesk X can be backed up, repaired and restored to avoid the data losing.
- The system can firstly dispatch the newest tickets to the user who is online.
- Allows administrator to assign the ticket to the specified staff.
What's new in the latest version of iKode Helpdesk X 4.0:
- New User interface
- Easily Customize Support Sidebar
- Create unlimited department alias on the fly.
- Shareable Knowledge Base Article
- Added New Language package
- General Code optimization
- Several Bugs Fixed
- And More...
- PHP 5.2.x or Higher
- MySQL 4.x or Higher
- Zend Optimizer (or Zend Guard Loader, PHP 5.3.x) Zend Optimizer must be installed (download page)
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