HESK is a PHP help desk software that will enable you to easily set up a web-based ticket support system for your website.

Features of PHP Help Desk:
- Unlimited tickets
- Unlimited users
- Unlimited categories
- An integrated Knowledgebase
- File attachments
- Canned responses
- E-mail notifications
- Easy to translate to any language
- ... and much more!

What's new in version 2.2:
- assign owners to tickets (assign tickets to individual staff members)
- admin panel shows last repliers' name
- more information can be entered into e-mails (category, message, ticket owner, custom fields)
- staff can now submit tickets
- added reporting features
- added staff private messages
- check for duplicate tracking ID
- improved ticket searching
- fixed bug where edit_post rewrites session variables when register_globals is enabled
- fixed bug where e-mails and URLs don't show correctly when editing ticket
- fixed bug where last replier didn't show correctly after deleting a post
- lock/unlock individual tickets
- new way of suggesting KB articles
- ticket history log (who closed, opened, locked or unlocked a ticket)
- more user-friendly error and success message handling
- added checks to fight CSRF-type attacks
- generate URLs that will pre-load category selection when submitting new tickets
- settings will now accept localhost URLs
- purge attachments when the ticket is deleted
- disable customer setting ticket priority level
- a number of minor changes and fixes.

Requirements:
- PHP 4.0 or Higher
- MySQL 4.0 or Higher